As of Oct. 15, 2021, Alitalia is no longer operating. If you have an outstanding refund or voucher you will need to contact the Italian Civil Aviation Authority.
You may also find assistance from your credit card company in obtaining your refund. Here is more information about how to get a refund from a bankrupt airline like Alitalia.
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This contact was published on March 3, 2015 and updated on May 30, 2023.