Alitalia Società Aerea Italiana . is a private company and Italy’s largest airline. It flies to 74 destinations, including 24 Italian and 50 international destinations, with 3,300 weekly flights. Alitalia is a member of the SkyTeam alliance.

24 West 40th Street, 4th Floor
New York,, NY 1001

Phone Contacts

Main: (212) 903 3494
Toll Free: (800) 223-5730
International: +39 (06) 65-631

FAX 1-212-903-3568

Please note the main office phone number should not be used for claims and the main office is not open to the public.

Email Contacts

[email protected]
[email protected]

Feedback form:



Customer Service Resources

For Customer Relations Issues write to:

Alitalia Customer Relations, PO Box 4485, New York, NY 10163-4485

Social Media Contacts


Executive Contacts

Primary Contact
Elizabeth Santella
Customer Relations Manager
24 West 40th Street, 4th Floor
New York,, NY 1001
[email protected]

Secondary Contact
Benedetto Mencaroni Poiani
VP Regional Manager Americas
24 West 40th Street, 4th Floor
New York,, NY 1001
[email protected]

Chief Executive
Fabio Lazzerini
Chief Commercial Office
Alberto Nassetti snc
Alberto Nassetti snc
Fiumicino , RM 00054
+39 06 65631
[email protected]

or try [email protected]

Last updated: August 3, 2018.

NOTE: As a service to our readers, we post the names, numbers and email addresses of executives responsible for customer service at major companies.

If you’re having a problem with a company, please consider using our proven strategies for a resolutionDo not simply write to the CEO or send your request to all the executives at once. This could severely limit your ability to resolve your issue. Rather, start with the primary contact and then work your way down the list.

Can’t find a company? You can either send us a request for research help or use our proven research strategies to track down the information you need.

Do you have company contacts you’d like to share with us? Please use this form.

Bouncing emails or disconnected phone numbers? You can report inaccurate or out-of-date information here.

We rely on our volunteer researchers to find the information in this database. If you’d like to help, please send us a note.

Can’t fix a problem yourself? Contact our advocates through this form. We’re happy to assist.

DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by If you detect any omissions, misstatements or errors, please contact us immediately.