Alamo
Alamo Rent a Car is a rental car agency owned by Enterprise Holdings.
What you need to know about Alamo
We receive regular complaints about Alamo. The company continued to charge this customer even though the company claimed that there were no damages to the car. The same thing happened to another customer as well. Also, the company did not provide a way for this customer to report dents on the car when she picked it up.
- Alamo’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Alamo with our insider guide or through our executive contacts.
- Alamo's customer service policies are standard. Here are our frequently asked questions about Alamo.
How to resolve a problem with Alamo
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Alamo respond?
Alamo customer service executives
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Alamo loyalty program
You can join Company's loyalty program, Company, by signing up for an account on the Company website or through their mobile app. Once you’re signed in, look for the loyalty program section, which will be highlighted. Program benefits include special discounts, early access to sales, and exclusive deals.
Frequently asked questions about Alamo
- You can change or cancel your reservation online.
- If you didn't provide a credit or debit card to secure your rental, you can cancel anytime.
- For reservations guaranteed with a card, you can cancel up to one day before your reservation date.
- No cancellation fees if you cancel more than 24 hours before your pick-up time.
- If you cancel within 24 hours of pick-up or don't pick up your rental, there's a $50 fee.
- For Pay Now reservations, canceling more than 24 hours before pick-up incurs a $50 fee. Canceling within 24 hours or not picking up incurs a $100 fee.
- You can cancel optional insurance or CDW at the rental counter without a fee
- When you rent a vehicle, you'll need to secure payment with a credit card, debit card, or cash for the estimated rental cost.
- When you return the vehicle, Alamo will deduct the rental charges from the amount you paid upfront, and you'll receive the difference.
- If you used a credit card to secure your rental but plan to pay in cash when you return the vehicle, Alamo will refund the difference to your credit card.
- If you paid with cash, you'll get your refund either when you return the vehicle or by mail, depending on the location.
- If you used a debit card, your refund will be processed on the same day. It may take 5 to 10 business days for the refund to appear in your account, depending on your bank.
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