Akasa Air
Akasa Air is an India-based airline that began commercial operations in 2022. It is operated by SNV Aviation Private Limited, is based in Mumbai, and flies domestic routes across India plus destinations in the Middle East and Southeast Asia.
Mumbai, Maharashtra 400013
India
What you need to know about Akasa Air
- Akasa Air's customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Akasa Air with our insider guide or through our executive contacts.
- Akasa Air's customer service policies are listed below, along with our frequently asked questions about Akasa Air.
How to resolve a problem with Akasa Air
Try self-service first
Use our proven resolution methods, or Akasa Air’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Akasa Air respond?
Akasa Air's Akasa Care Centre answers calls 24x7 on +91 9606 11 21 31, the only customer care number on its customer support page. The airline publishes no separate number for any other country. It also lists +91 72080 57304 as an outbound-only number for booking and travel updates, and says it cannot receive calls or messages on it.
Akasa Air publishes no general customer care email address, routing travel queries through online request forms instead. Under its feedback management process, a ticket that goes unanswered for 48 hours or is resolved unsatisfactorily can be escalated by email to the Nodal Officer and then the Appellate Authority.
Akasa Air does not offer live chat. The nearest equivalent is the Customer Care request form on its support site.
Akasa Air invites customers to write to it on social media from its customer support page, which links to its X, Facebook, Instagram, LinkedIn and YouTube accounts. It publishes no reply time for social media.
Akasa Air has no separate help center, but its customer support page carries a long FAQ covering bookings, PNRs, check-in, boarding, refunds, cancellations, rescheduling, baggage, payments and special assistance.
Akasa Air customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Akasa Air self-service links
Use Manage Booking on AkasaAir.com with your PNR or booking reference and email or last name to change your date, undo check-in, cancel a booking, email your itinerary, view a GST invoice, request a travel certificate or update contact details.
Web check-in opens 48 hours before departure and closes 1 hour before, for both domestic and international flights. It is not available for unaccompanied minors, guests needing wheelchair assistance, or guests traveling with pets.
Retrieve your booking on the Cancel Flight page with your PNR and email or last name, then select the cancellation option and review your itinerary. The same page lists the applicable cancellation charges.
Enter your PNR or booking reference plus your email ID or last name on the Refund Status page to track a refund.
Submit the Complaints form with your PNR, contact details, area of service and a supporting file (Word, PDF or image, up to 10MB). Akasa Air says its Customer Engagement Team will respond within 48 hours and will issue a ticket number you can use to escalate.
Akasa Air customer service policies
Akasa Air's privacy policy, issued by SNV Aviation Private Limited, explains how the airline collects, uses, stores, shares and secures the personal information of website and app users, and names its Grievance Officer and Appellate Authority.
Akasa Air's Conditions of Carriage form the contract between the airline and the customer, covering bookings, fares and taxes, check-in and boarding, baggage, seating, refusal of carriage, denied boarding, special assistance, unaccompanied minors, and change, cancellation and refund rules.
Akasa Air publishes its cancellation and change fees by fare type and by how long before departure you cancel, and forfeits the full airfare for changes or cancellations made within four hours of departure or for a no-show.
Akasa Air loyalty program
Akasa Air runs a points-based loyalty program called Akasa Elevate, with four tiers: Bronze, Silver, Gold and Platinum. Members earn Elevate Points on base fare, fuel surcharge and add-ons, and points stay valid as long as the member earns or redeems at least once every 24 months. Tier status lasts 365 days once awarded, and tier benefits apply only to add-ons bought directly on AkasaAir.com or the app.
Frequently asked questions about Akasa Air
Call the 24x7 Akasa Care Centre on +91 9606 11 21 31, or submit a Customer Care request from Akasa Air's customer support page.
Akasa Air does not publish a general customer care email address. Its Conditions of Carriage give info@akasaair.com for specific requests such as travel certificates and special assistance, and complaints escalate to nodalofficer@akasaair.com and then appellateauthority@akasaair.com under its feedback management process.
The Akasa Care Centre operates 24x7, according to Akasa Air's customer support page. The airline publishes no separate hours for its online request forms or for its grievance officers.
Akasa Air is the brand of SNV Aviation Private Limited, CIN U63013MH2020PTC350653, whose registered office is at Urmi Estate, Tower A, 12th Floor, 95 Ganpatrao Kadam Marg, Lower Parel (W), Mumbai 400013, as listed on the airline's customer support page.
Akasa Air says its Customer Engagement Team aims to respond to concerns submitted online within 48 hours. Its feedback management process lets you escalate with your ticket number if no reply arrives in that time.
Akasa Air's Conditions of Carriage state that refunds are generally processed within seven working days, varying by payment channel, and that bookings made through a travel agent are refunded through the agent. You can track a refund on the refund status page.
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