Air Tahiti Nui Customer Service Contacts

Air Tahiti Nui is a French airline with its head office in Papeete, Tahiti. It operates flights from its home base at Faa’a International Airport.

How to reach a person at Air Tahiti Nui

Air Tahiti Nui Responsiveness rating


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What you need to know about Air Tahiti Nui

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Air Tahiti Nui

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Air Tahiti Nui mailing address

BP 1673
Tahiti, French Polynesia 98713

Air Tahiti Nui social media channels


Air Tahiti Nui executive customer service contacts

Primary Contact
Nicholas Panza
Senior Executive Vice President, The Americas
5901 W Century Blvd
Los Angeles, CA 90045
[email protected]

Chief Executive
Michel Monvoisin
President and CEO
BP 1673
[email protected]

Frequently asked questions about Air Tahiti Nui

How can I contact Air Tahiti Nui customer service?

What are the United States customer relations contact details for Air Tahiti Nui?

US customer relations
5901 West Century Blvd, Suite 1414
Los Angeles, CA 90045
(855) 835-9286

Customer Relations can be reached immediately by visiting the contact us page

All refund requests must be sent to:

Air Tahiti Nui, Refund Accounting
5901 West Century Blvd, Suite 1414
Los Angeles, CA 90045

Who owns the Air Tahiti Nui?

Air Tahiti Nui, a government-owned airline, offers a unique set of destinations compared to other airlines. Based in Papeete, it operates flights to Tokyo, Los Angeles, Paris (via Los Angeles), Auckland, and Seattle.

What is Air Tahiti Nui customer service operating hours?

Air Tahiti Nui customer service operates between Monday to Friday 9 a.m. to 5 p.m.

Can I get a refund?

Refunds are subject to receiving all necessary information from the passenger and some tickets are non-refundable. To apply for a refund for unused tickets, customers must provide the following details by mail:

  1. Copy of the ticket or ticket number.
  2. Original payment method details, including credit card number, type, expiration date (if paid by credit card).
  3. Email or written address for receipt delivery.
  4. If paid by cash or check, provide current mailing address and recipient’s name for refund.

Upon receiving the correct information, the airline processes refunds within seven days for credit card purchases and twenty days for cash or checks for tickets bought in the U.S. In specific cases like flight cancellations or oversales, fees for optional services not used by the passenger may be refunded.

Credit card refunds may take multiple billing cycles to reflect on statements. Customers should verify with their credit card company to ensure proper processing.

All refund requests must be directed to:

Air Tahiti Nui, Refund Accounting 5901 West Century Blvd, Suite 1414 Los Angeles, CA 90045

In circumstances like lost ticket refunds, adjustment refunds, or tickets purchased outside the United States, processing times may vary.

How to get professional help with your Air Tahiti Nui problem

If you need help with Air Tahiti Nui, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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