Air Europa Customer Service Contacts

Air Europa is a Spanish airline that operates domestic and international flights across Europe, the Americas, and other regions.

How to reach a person at Air Europa

Air Europa Responsiveness rating

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3/5

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What you need to know about Air Europa

Customer service experiences with Air Europa can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

AirEuropa customer service response times

Air Europa’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportAvailable 24/7 at +34-911-40-15-01. Hold times may vary, with Fridays typically experiencing lower call volumes.
Email supportExpect a response within approximately 30 days. Email relacionesconclientes@air-europa.com
Online contact formAccessible via the “customer service” section on the website. Expect a response within approximately 30 days.
Live chat supportAir Europa does not offer live chat support.
Social mediaAir Europa is active on social media platforms like Facebook and X. Response times are unknown.

How to resolve a problem with Air Europa

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Air Europa mailing address

Polígono Son Noguera
Carretera Arenal-Llucmajor
km 21.5, 07620 Llucmajor, Balearic Islands Spain

Air Europa loyalty program

Air Europa’s loyalty program, SUMA, allows members to earn and redeem miles for flights, accommodations, car rentals, and more. Members earn miles based on the amount spent on Air Europa flights, with additional bonuses for higher cabin classes and elite status levels. SUMA is part of the SkyTeam Alliance, enabling members to earn and use miles across partner airlines.

Air Europa social media channels

X


Air Europa executive customer service contacts

Primary Contact
María Jesús del Hoyo
Head of Customer Service
Polígono Son Noguera
Carretera Arenal-Llucmajor
km 21.5, 07620 Llucmajor, Balearic Islands Spain
mariajesus.delhoyo@globalia.com

LinkedIn

Secondary Contact
Delmon Do
VP of Safety and Compliance Monitoring
Polígono Son Noguera
Carretera Arenal-Llucmajor
km 21.5, 07620 Llucmajor, Balearic Islands Spain
jasalazar@air-europa.com

LinkedIn

Chief Executive
Juan José Hidalgo
Polígono Son Noguera
Carretera Arenal-Llucmajor
km 21.5, 07620 Llucmajor, Balearic Islands Spain
jhidalgo@globalia.com

LinkedIn

Air Europa customer service policies

What is Air Europa's privacy policy?

Air Europa’s privacy policy explains how personal data is collected, used, stored, and protected when using its services. The policy covers information obtained during booking, website visits, customer interactions, and loyalty program participation. Data is used for processing reservations, improving services, marketing communications, and legal compliance. Air Europa implements security measures to protect personal information and only shares data with authorized third parties, such as service providers and regulatory authorities when necessary. Customers have rights regarding their data, including access, correction, deletion, and objection to certain processing activities. Requests related to data privacy can be submitted through official customer service channels.

What are Air Europa's terms and conditions?

Air Europa’s terms and conditions set out the rules for accessing and using the website and travel services. The document outlines booking procedures, payment obligations, cancellation and refund policies, and the resolution of disputes. Specific guidelines detail restrictions on misuse, rules governing intellectual property, and responsibilities regarding travel arrangements. The Terms also establish limitations on liability, specify conditions for changes to bookings, and provide guidance on acceptable use of the website. Acceptance of these Terms is required before making reservations or engaging with any service. Updates or amendments to the Terms may occur without prior notice, making it important to review the conditions periodically.

How to reserve seats?

Seats can be reserved by accessing the booking details through the official website. Visit this page to select available seating options and complete the reservation process.

How can I search for fights?

Flights can be searched by entering travel details on the official website. Visit this page to find available routes, compare fares, and complete the booking process.

Frequently asked questions about Air Europa

How can I contact Air Europa customer service?

Does Air Europa have an online contact form?

Yes, you can find the online contact form here.

When can I contact Air Europa customer service?

Air Europa customer service is available 24/7.

How to get professional help with your Air Europa problem

If you need help with Air Europa, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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