Air Europa

Air Europa is a Spanish airline that operates domestic and international flights across Europe, the Americas, and other regions.

Telephone
Main : +34-911-40-15-01
Email
Mailing address
Polígono Son Noguera, Carretera Arenal-Llucmajor
km 21.5, 07620 Llucmajor, Balearic Islands Spain
Website
aireuropa.com

What you need to know about Air Europa

Customer service experiences with Air Europa can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with Air Europa

Try self-service first

Use our proven resolution methods, or Air Europa’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Air Europa respond?

Phone support

Available 24/7 at +34-911-40-15-01. Hold times may vary, with Fridays typically experiencing lower call volumes.

Email support

Expect a response within approximately 30 days. Email relacionesconclientes@air-europa.com

Online contact form

Accessible via the "customer service" section on the website. Expect a response within approximately 30 days.

Live chat support

Air Europa does not offer live chat support.

Social media

Air Europa is active on social media platforms like Facebook and X. Response times are unknown.

Verified contacts

Air Europa customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
María Jesús del Hoyo
Head of Customer Service
Secondary
Delmon Do
VP of Safety and Compliance Monitoring
Chief Executive
Juan José Hidalgo
Chief Executive

Air Europa customer service policies

Air Europa's terms and conditions set out the rules for accessing and using the website and travel services. The document outlines booking procedures, payment obligations, cancellation and refund policies, and the resolution of disputes. Specific guidelines detail restrictions on misuse, rules governing intellectual property, and responsibilities regarding travel arrangements. The Terms also establish limitations on liability, specify conditions for changes to bookings, and provide guidance on acceptable use of the website. Acceptance of these Terms is required before making reservations or engaging with any service. Updates or amendments to the Terms may occur without prior notice, making it important to review the conditions periodically.

Air Europa loyalty program

Air Europa's loyalty program, SUMA, allows members to earn and redeem miles for flights, accommodations, car rentals, and more. Members earn miles based on the amount spent on Air Europa flights, with additional bonuses for higher cabin classes and elite status levels. SUMA is part of the SkyTeam Alliance, enabling members to earn and use miles across partner airlines.

Frequently asked questions about Air Europa

Call +34-911-40-15-01 or email relacionesconclientes@air-europa.com.
Yes, you can find the online contact form here.
Air Europa customer service is available 24/7.

Outdated info? Report it here