Air Astana

Air Astana is the flag carrier of Kazakhstan, headquartered in Almaty. Established in 2001, it is one of the largest airlines in Central Asia, operating domestic and international flights to destinations across Asia, Europe and the Middle East.

Telephone
Call centre (Almaty) : +7 727 244 44 77
Call centre (Astana) : +7 717 258 44 77
Nomad Club (loyalty) : +7 727 244 55 30
Flight disruption hotline : +7 727 244 44 78
Hours :24 hours a day, 7 days a week
Mailing address
4A Zakarpatskaya Street
Almaty, 050039
Kazakhstan
Website
airastana.com

What you need to know about Air Astana

Air Astana handles customer service by phone, WhatsApp and an online Help Centre.

How to resolve a problem with Air Astana

Try self-service first

Use our proven resolution methods, or Air Astana’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Air Astana respond?

Phone support

Air Astana’s call centre operates 24 hours a day, 7 days a week on +7 727 244 44 77 (Almaty) and +7 717 258 44 77 (Astana). See the Contact Us page.

Email support

Air Astana does not publish a customer service email address. Requests are handled through its online Help Centre and request forms.

Live chat support

Air Astana offers a WhatsApp service at +7 702 702 00 74 for direct messages.

Social media

Air Astana is active on Facebook, Instagram, X and YouTube.

Help center/FAQ

Air Astana’s Help Centre lets you find answers and submit requests online.

Verified contacts

Air Astana customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Filippos Siakkas
Chief Operating Officer
Chief Executive
Ibrahim Canliel
Chief Executive Officer

Air Astana customer service policies

Air Astana’s terms and conditions are published on its Terms and Conditions page.
Air Astana’s privacy notice explaining how it handles personal data is available on its Privacy Notice page.

Air Astana loyalty program

Nomad Club is Air Astana’s frequent flyer programme. Membership is free, and members earn and redeem points and miles on flights and other privileges. Learn more on the Nomad Club page.

Frequently asked questions about Air Astana

You can call Air Astana’s 24/7 call centre on +7 727 244 44 77 (Almaty) or +7 717 258 44 77 (Astana), message it on WhatsApp at +7 702 702 00 74, or submit a request through its Help Centre.
Air Astana does not publish a general customer service email address. Customer queries are handled by phone, WhatsApp and the online Help Centre request form.
Air Astana’s call centre operates 24 hours a day, 7 days a week. The Nomad Club loyalty line is open Monday to Friday, 08:00–17:00.
For questions about the Nomad Club loyalty programme, call +7 727 244 55 30 (Monday to Friday, 08:00–17:00).
Yes. Air Astana offers a WhatsApp service at +7 702 702 00 74.

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