Air Arabia

Air Arabia is a low-cost airline based in the United Arab Emirates, offering affordable flights to various destinations in the Middle East, North Africa, Asia, and Europe.

Telephone
Main : +971-600-508-001
Mailing address
Air Arabia Head Office, Building A1, Next to Cargo Entrance, Sharjah International Airport,
United Arab Emirates
Website
airarabia.com

What you need to know about Air Arabia

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Air Arabia

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Air Arabia customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Chief Executive
Adel A Ali
Chief Executive

Frequently asked questions about Air Arabia

Yes, you can find the online contact form here.

Yes, you can find the online contact form here.
Air Arabia customer service is available 24/7.
You can book a flight with Air Arabia through the official website, mobile app, by calling the call center at +971-600-508-001, or by visiting an Air Arabia sales office or travel agent.
Check in online through the website or mobile app starting 24 hours before the flight's departure. Alternatively, you can check in at the airport counter.
Air Arabia offers a variety of baggage options, including pre-paid baggage allowance. Passengers can choose from different weight options ranging from 20kg to 40kg for checked baggage. Carry-on baggage is limited to one piece weighing up to 10kg. Specific policies can be checked on the website.
To change or cancel your booking, you can visit the "Manage Booking" section on the Air Arabia website, use the mobile app, or contact the customer service at +971-600-508-001. Note that changes and cancellations may be subject to fees and fare differences.
If your baggage is lost or damaged, report it immediately to the Air Arabia baggage service desk at the airport. You will need to fill out a Property Irregularity Report (PIR) before leaving the airport.
Yes, Air Arabia provides special assistance for passengers with disabilities. You should request any required assistance at least 48 hours before your flight by contacting customer service at +971-600-508-001.
Air Arabia offers a variety of in-flight services, including a buy-on-board menu with a selection of meals, snacks, and beverages. They also provide in-flight entertainment options on certain flights.
You can join Air Arabia's Air Rewards loyalty program by registering on the Air Rewards website or through the Air Arabia mobile app. Members earn points on flights and services, which can be redeemed for discounts on future flights.

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