Air Ambulance Worldwide Customer Service Contacts

In February 2024, Air Ambulance Worldwide was acquired by Geno Haggan, owner of Peak Medevac International. The company announced the deal on its LinkedIn page, stating the acquisition would expand the fleet to seven aircraft with bases in Denver, CO and Clearwater, FL. The company continues to operate under the Air Ambulance Worldwide name. The previous Elliott.org page listing Air GATO Enterprises as the owner is now outdated; if you need to verify current corporate ownership for legal or insurance purposes, contact the company directly.

It depends on your plan and whether the flight is deemed “medically necessary.” Under the federal No Surprises Act (effective January 2022), privately insured patients cannot be balance-billed by out-of-network air ambulance providers for covered services — you pay only your plan’s in-network cost-sharing (deductible, copay, or coinsurance). However, the Act does not guarantee your insurer will cover the flight at all: if your insurer determines the transport was not medically necessary, it can deny the claim entirely, leaving you responsible for the full bill. Air Ambulance Worldwide states its coordinators work with insurance carriers on your behalf; call them before the flight if at all possible, and ask your insurer in writing whether the specific transport is pre-authorized. International flights fall outside No Surprises Act protections.

Air Ambulance Worldwide does not publish a price list — every flight is individually quoted based on distance, level of care required, aircraft availability, and whether the flight can share an existing routing to reduce costs. Industry data gives a rough range: domestic U.S. fixed-wing air ambulance flights typically run $12,000–$80,000; international flights can exceed $200,000 depending on distance and medical complexity. To get a quote, call the company 24/7 at (877) 922-9675 or fill out the request form at airambulanceworldwide.com. Ask explicitly whether ground transportation at both ends, medical staff, and coordination fees are included — the company advertises “no hidden costs” and bed-to-bed service.

First, file a formal internal appeal with your insurer — about half of denied air ambulance claims are overturned after appeal, but it usually requires multiple rounds. Ask the treating physician and the transferring hospital to provide a letter documenting why air transport was medically necessary rather than ground transport. If your internal appeals are exhausted, you can request an external review by an independent third party. For plans regulated by the federal government, you can also file a complaint at (800) 985-3059 (the No Surprises Act help desk) or with the Centers for Medicare & Medicaid Services. Note: A 2025 Fifth Circuit ruling found that IDR arbitration awards against insurers may not currently be enforceable in court in some states (LA, MS, TX) — meaning even a favorable arbitration result may not automatically compel payment. Congress is considering a fix, but as of May 2026, no legislation has passed.

According to the company’s own website, Air Ambulance Worldwide holds an ARGUS Gold safety rating — an independent aviation-industry safety audit — and EURAMI accreditation, which the company says is awarded only to air medical service providers that comply with “stringent medical protocols and have exceptional safety records”. These are the two most relevant third-party credentials for private air ambulance operators. You can verify ARGUS ratings at aviationregistry.com and EURAMI accreditation at eurami.org. If you have concerns about a specific flight or crew, contact the company at (727) 781-1198. For broader FAA complaints about any air ambulance operator, the DOT accepts consumer complaints at transportation.gov.

The company offers four main service types: private air ambulance on a medically equipped fixed-wing aircraft for critical patients requiring ICU-level care in flight; medical repatriation, returning a patient from abroad to their home country; commercial airline stretcher service, converting a section of a commercial flight for patients who are stable but cannot sit upright; and medical escort, where a trained nurse or medic accompanies a stable patient on a regular commercial flight. The right option depends on the patient’s condition and destination — call the 24/7 dispatch line at (877) 922-9675 to discuss your specific situation. The company serves 195+ countries and can arrange ground ambulances at both ends of the flight.

Start by contacting the company directly — call (727) 781-1198 or email hr@airambulanceworldwide.com (the HR/operations address listed on the Elliott page). If you don’t get a response, escalate to SVP of Operations Ryan Jones (rjones@airambulanceworldwide.com) or CEO Lauren Dulin (ldulin@airambulanceworldwide.com). For billing disputes involving insurance, contact your state insurance commissioner. For aviation safety concerns, the U.S. Department of Transportation accepts air ambulance complaints at transportation.gov/airconsumer — the DOT published a 2024 air ambulance complaint database [14] and is legally required to collect and publish this data under the No Surprises Act. You can also seek free consumer advocacy help through Elliott Advocacy.

In February 2024, Air Ambulance Worldwide was acquired by Geno Haggan, owner of Peak Medevac International. The company announced the deal on its LinkedIn page, stating the acquisition would expand the fleet to seven aircraft with bases in Denver, CO and Clearwater, FL. The company continues to operate under the Air Ambulance Worldwide name. The previous Elliott.org page listing Air GATO Enterprises as the owner is now outdated; if you need to verify current corporate ownership for legal or insurance purposes, contact the company directly.

It depends on your plan and whether the flight is deemed “medically necessary.” Under the federal No Surprises Act (effective January 2022), privately insured patients cannot be balance-billed by out-of-network air ambulance providers for covered services — you pay only your plan’s in-network cost-sharing (deductible, copay, or coinsurance). However, the Act does not guarantee your insurer will cover the flight at all: if your insurer determines the transport was not medically necessary, it can deny the claim entirely, leaving you responsible for the full bill. Air Ambulance Worldwide states its coordinators work with insurance carriers on your behalf; call them before the flight if at all possible, and ask your insurer in writing whether the specific transport is pre-authorized. International flights fall outside No Surprises Act protections.

Air Ambulance Worldwide does not publish a price list — every flight is individually quoted based on distance, level of care required, aircraft availability, and whether the flight can share an existing routing to reduce costs. Industry data gives a rough range: domestic U.S. fixed-wing air ambulance flights typically run $12,000–$80,000; international flights can exceed $200,000 depending on distance and medical complexity. To get a quote, call the company 24/7 at (877) 922-9675 or fill out the request form at airambulanceworldwide.com. Ask explicitly whether ground transportation at both ends, medical staff, and coordination fees are included — the company advertises “no hidden costs” and bed-to-bed service.

First, file a formal internal appeal with your insurer — about half of denied air ambulance claims are overturned after appeal, but it usually requires multiple rounds. Ask the treating physician and the transferring hospital to provide a letter documenting why air transport was medically necessary rather than ground transport. If your internal appeals are exhausted, you can request an external review by an independent third party. For plans regulated by the federal government, you can also file a complaint at (800) 985-3059 (the No Surprises Act help desk) or with the Centers for Medicare & Medicaid Services. Note: A 2025 Fifth Circuit ruling found that IDR arbitration awards against insurers may not currently be enforceable in court in some states (LA, MS, TX) — meaning even a favorable arbitration result may not automatically compel payment. Congress is considering a fix, but as of May 2026, no legislation has passed.

According to the company’s own website, Air Ambulance Worldwide holds an ARGUS Gold safety rating — an independent aviation-industry safety audit — and EURAMI accreditation, which the company says is awarded only to air medical service providers that comply with “stringent medical protocols and have exceptional safety records”. These are the two most relevant third-party credentials for private air ambulance operators. You can verify ARGUS ratings at aviationregistry.com and EURAMI accreditation at eurami.org. If you have concerns about a specific flight or crew, contact the company at (727) 781-1198. For broader FAA complaints about any air ambulance operator, the DOT accepts consumer complaints at transportation.gov.

The company offers four main service types: private air ambulance on a medically equipped fixed-wing aircraft for critical patients requiring ICU-level care in flight; medical repatriation, returning a patient from abroad to their home country; commercial airline stretcher service, converting a section of a commercial flight for patients who are stable but cannot sit upright; and medical escort, where a trained nurse or medic accompanies a stable patient on a regular commercial flight. The right option depends on the patient’s condition and destination — call the 24/7 dispatch line at (877) 922-9675 to discuss your specific situation. The company serves 195+ countries and can arrange ground ambulances at both ends of the flight.

Start by contacting the company directly — call (727) 781-1198 or email hr@airambulanceworldwide.com (the HR/operations address listed on the Elliott page). If you don’t get a response, escalate to SVP of Operations Ryan Jones (rjones@airambulanceworldwide.com) or CEO Lauren Dulin (ldulin@airambulanceworldwide.com). For billing disputes involving insurance, contact your state insurance commissioner. For aviation safety concerns, the U.S. Department of Transportation accepts air ambulance complaints at transportation.gov/airconsumer — the DOT published a 2024 air ambulance complaint database [14] and is legally required to collect and publish this data under the No Surprises Act. You can also seek free consumer advocacy help through Elliott Advocacy.