Aflac Customer Service Contacts

Aflac Incorporated is an American insurance company and is a provider of supplemental insurance.

How to reach a person at Aflac

Customer Service: (800) 992-3522

Toll-Free: (800) 433-3036

Aflac Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Aflac

We have not received any recent complaints about Aflac.

How to resolve a problem with Aflac

Aflac normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with Aflac. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Aflac’s mailing address

Aflac Worldwide Headquarters
1932 Wynnton Road
Columbus, Georgia 31999

Aflac’s social media channels

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Aflac’s executive customer service contacts

Primary Contact
Jamie A. Lee
Senior Vice President Chief Service Officer
Aflac Worldwide Headquarters
1932 Wynnton Road
Columbus, Georgia 31999
lmesserschmitt@godaddy.com

According to Aflac Lee is responsible for the entire customer journey of policyholders, businesses, and those who look to Aflac to help them when they need it most.

Secondary Contact
Virgil Miller
President of Aflac Group Insurance u0026 Executive Vice President-Chief Operating Officer of Aflac U.S.
Aflac Worldwide Headquarters
1932 Wynnton Road
Columbus, Georgia 31999
vmiller@aflac.com

Teresa White
President, Aflac U.S.
Aflac Worldwide Headquarters
1932 Wynnton Road
Columbus, Georgia 31999
twhite@aflac.com

Chief Executive
Daniel P. Amos
Chairman and Chief Executive Officer
Aflac Worldwide Headquarters
1932 Wynnton Road
Columbus, Georgia 31999
damos@aflac.com

Frequently asked questions about Aflac

How can I contact Aflac customer service?

To reach Aflac Group customer service, you have a few options:

  1. Online Account: Log in to your account on the Aflac Group website to manage policies, submit claims, make payments, and update details.
  2. Chat: Chat with Aflac representatives online 24/7. Available Monday to Friday from 8 a.m. to 8 p.m. EST on the Aflac website.
  3. Phone: Call Customer Solutions Center:
    • Aflac Group: (800) 433-3036
    • Aflac New York: (800) 366-3436
    • Aflac Tier One Customer Service Center: Available Monday to Friday from 8 a.m. to 8 p.m. EST at (866) 990-2668.

Does Aflac have an online chat service?

Aflac offers online chat support on their website 24/7. You can chat with Aflac representatives anytime to get assistance with any customer service questions.

What are Aflac’s customer service hours?

The Aflac Customer Solutions Center operates during the following hours:

Monday to Friday: 8 a.m. to 7 p.m. Eastern Time (ET)

How do I file a complaint?

  1. File a Complaint Online:
    • Visit the Aflac complaint form and fill out the required fields.
    • Consumer complaints typically require a 15-day turnaround.
    • You can file a complaint on behalf of someone else if needed.
  2. Appeal a Denied Claim:
    • If your claim was denied, submit an appeal in writing by mailing it to: Aflac Claims Appeals PO Box 84065 Columbus, GA 31908-9998
    • Alternatively, you can fax your appeal to (888) 659-1023.
  3. Check Claim Status:
    • Log in to your Aflac account to check the status of your claim.
    • You can also inquire about claim status via chat or phone by calling (800) 992-3522.
  4. Other Concerns:
    • If you’re unable to log in to MyAflac, call (800) 992-3522, and a representative will file a ticket with IT.
    • For policy maintenance or agent assistance, dial (800) 992-3522.

How do I update my insurance with Aflac?

To update your insurance with Aflac, here’s what you need to do:

  1. Register your Aflac account:
    • Visit Aflac’s login page.
    • Click on “Register” and follow the on-screen instructions.
    • Activate your account by clicking the “Confirm Registration” link in the verification email you receive.
  2. Set up direct deposit:
    • After registering and logging in, go to My Account (or Manage Account if using the desktop version).
    • Choose Billing & Direct Deposit.
    • Add your banking information to set up direct deposit for faster payments.
  3. Submit a claim:
    • While logged in, select the New Claim button.
    • Answer the prompts regarding your claim filing.
    • Upload supporting documentation if requested.
    • Sign your claim electronically and submit it.
  4. Track claim status:
    • Check your email for claim updates.
    • You’ll receive a link to the message center to view your claim status.
  5. Manage your policies:
    • Update your contact information by selecting My Account (or Manage Account).
    • Assign beneficiaries by going to My Coverage and selecting the eligible policy.
    • Learn about Life Event Changes to keep your Aflac coverage intact even if your employment status changes.

How to get professional help with your Aflac problem

If you need help with Aflac, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help