Aflac Incorporated is American insurance company and is the largest provider of supplemental insurance in the United States.
What you need to know about Aflac
Aflac has a long record of customer service complaints going back more than a decade.
How to resolve a problem with Aflac
Like most communication service providers, Aflac normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Aflac Worldwide Headquarters
1932 Wynnton Road
Columbus, Georgia 31999
https://www.aflac.com/
Phone Contacts
Main: (706) 323-3431
Customer Service: (800) 992-3522
Toll Free: (800) 433-3036 Group Customer Call Center
Aflac Customer Call Center: (800) 992-3522
Aflac New York Customer Call Center: (800) 366-3436
Claims: (877)442-3522 (fax)
Policy Services: (800) 448-8922 (fax)
Aflac Group Claims: (866) 849-2970 (fax)
Aflac New York Claims: (877) 844-0201 (fax)
Aflac New York Policy Services: (888) 694-1265 (fax)
Email Contacts
Contact Customer service form
Social Media Contacts
Executive Contacts
Primary Contact
Jamie A. Lee
Senior Vice President & Chief Service Officer
Aflac Worldwide Headquarters
1932 Wynnton Road
Columbus, Georgia 31999
[email protected]
According to Aflac “Lee is responsible for the entire customer journey of policyholders, businesses, and those who look to Aflac to help them when they need it most.”
Secondary Contact
Virgil Miller
President of Aflac Group Insurance & Executive Vice President-Chief Operating Officer of Aflac U.S.
Aflac Worldwide Headquarters
1932 Wynnton Road
Columbus, Georgia 31999
[email protected]
Teresa White
President, Aflac U.S.
Aflac Worldwide Headquarters
1932 Wynnton Road
Columbus, Georgia 31999
[email protected]
Chief Executive
Daniel P. Amos
Chairman and Chief Executive Officer
Aflac Worldwide Headquarters
1932 Wynnton Road
Columbus, Georgia 31999
[email protected]