Aflac Customer Service Contact Support Via Email Phone Exec Contacts

Aflac Incorporated is American insurance company and is the largest provider of supplemental insurance in the United States.

Responsiveness rating

3/5

Aflac often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Aflac

Aflac has a long record of customer service complaints going back more than a decade.

How to resolve a problem with Aflac

Like most communication service providers, Aflac normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

Aflac Worldwide Headquarters
1932 Wynnton Road
Columbus, Georgia 31999
https://www.aflac.com/

Phone Contacts

Main: (706) 323-3431
Customer Service: (800) 992-3522
Toll Free: (800) 433-3036 Group Customer Call Center

Aflac Customer Call Center: (800) 992-3522

Aflac New York Customer Call Center: (800) 366-3436

Claims: (877)442-3522 (fax)

Policy Services: (800) 448-8922 (fax)

Aflac Group Claims: (866) 849-2970 (fax)

Aflac New York Claims: (877) 844-0201 (fax)

Aflac New York Policy Services: (888) 694-1265 (fax)

Email Contacts

[email protected]

Contact Customer service form

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Jamie A. Lee
Senior Vice President & Chief Service Officer
Aflac Worldwide Headquarters
1932 Wynnton Road
Columbus, Georgia 31999
[email protected]

According to Aflac “Lee is responsible for the entire customer journey of policyholders, businesses, and those who look to Aflac to help them when they need it most.”

Secondary Contact
Virgil Miller
President of Aflac Group Insurance & Executive Vice President-Chief Operating Officer of Aflac U.S.
Aflac Worldwide Headquarters
1932 Wynnton Road
Columbus, Georgia 31999
[email protected]

Teresa White
President, Aflac U.S.
Aflac Worldwide Headquarters
1932 Wynnton Road
Columbus, Georgia 31999
[email protected]

Chief Executive
Daniel P. Amos
Chairman and Chief Executive Officer
Aflac Worldwide Headquarters
1932 Wynnton Road
Columbus, Georgia 31999
[email protected]