Adria Rent a Car is a car rental company operated by Graniti EOOD, headquartered in Sofia, Bulgaria. It has been in operation since 1994 and offers vehicle rentals for travel within Bulgaria.
How to reach a person at Adria Rent a Car
Main: +359-888-457-733
Adria Rent a Car Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Adria Rent a Car
Adria Rent a Car responds to most customer complaints in a satisfactory manner.
- Adria Rent a Car’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Adria Rent a Car with our insider guide or through our executive contacts.
- Adria Rent a Car’s customer service policies are standard. Here are our frequently asked questions about Company.
Adria Rent a Car customer service response times
| Phone support | Adria Rent a Car can be reached by phone at +359 888 457 733 during business hours. The company website indicates 24/7 availability at their Sofia location. |
| Email support | Contact Adria Rent a Car by email at info@adriarentacar.eu. Response times are not published; allow at least one business day. |
| Live chat support | Adria Rent a Car does not offer live chat support. |
| Social media | Adria Rent a Car maintains a Facebook page and an X account. Response times vary. |
| Help center/FAQ | Adria Rent a Car does not operate a dedicated FAQ portal. Rental terms and conditions are published at adriarentacar.eu/en/car-rent-terms-conditions. |
How to resolve a problem with Adria Rent a Car
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Adria Rent a Car mailing address
207 Knyaz Boris I Street
Sofia, Bulgaria
Adria Rent a Car loyalty program
Adria Rent a Car does not have a formal loyalty program.
Adria Rent a Car social media channels
Adria Rent a Car executive customer service contacts
Primary Contact
Zoran Zanoski
Sales Manager
207 Knyaz Boris I Street
Sofia, Bulgaria
zoran.zanoski@adriarentacar.eu
Adria Rent a Car customer service policies
What is Adria Rent a Car's cancellation policy?
Confirmed reservations can be cancelled or changed free of charge up to 72 hours before the rental start time. Cancellations made within 72 hours of the rental start incur a fee of 15% of the total rental price, with a minimum charge equal to one day’s rental. If the renter does not show up, the prepaid amount is not refunded. Full details are at adriarentacar.eu/en/car-rent-terms-conditions.
What is Adria Rent a Car's privacy policy?
Adria Rent a Car collects personal data including name, contact details, and payment information when you make a reservation or use their website. Data is handled in accordance with Bulgarian law. The full privacy policy is published at adriarentacar.eu/en/privacy-policy. Note: the policy page is currently published in Bulgarian only.
Adria Rent a Car self-service links
What documents do I need to rent a car from Adria Rent a Car?
You need a valid driving licence, a valid passport or national ID card, and a valid credit or debit card in your name. All documents must remain valid through the end of your rental period.
What is included in the rental price?
The standard rental price includes liability insurance, a CDW (Collision Damage Waiver) that reduces your liability in case of damage, theft protection (TP), the Bulgarian road tax vignette, and 20% VAT. CDW and TP only apply when a police report is presented. They do not cover damage caused by driving under the influence.
What is the deposit and how does it work?
A deposit of €200 is required for all vehicles and must be provided by credit or debit card in the renter’s name. The deposit is blocked on your card at pickup and released when the car is returned and inspected.
What is the fuel policy?
Cars are provided with a full tank and must be returned full. If returned with less than a full tank, you will be charged €1.50 per litre for missing fuel plus a €10 administration fee.
What is the minimum rental period?
The minimum rental period is 48 hours.
How can I contact Adria Rent a Car?
Call +359-888-457-733 or email info@adriarentacar.eu.
What should I do if I need roadside assistance?
Adria Rent a Car does not publish a specific roadside assistance programme. In the event of an accident or breakdown, contact Adria directly at +359 888 457 733 or info@adriarentacar.eu. In the event of an accident, you are required to notify the police and obtain a police report.
How to get professional help with your Adria Rent a Car problem
If you need help with Adria Rent a Car, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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