Adobe

Adobe produces software and cloud services used for creating, editing and managing digital content and experiences, including tools for graphics, photography, video, publishing, marketing and customer experience. It operates worldwide and is headquartered in the United States.

Telephone
Main : (408) 536-6000
Fax :(408) 537-6000
Mailing address
345 Park Avenue
San Jose, CA 95110-2704
Website
adobe.com

What you need to know about Adobe

Adobe generally responds to customer service issues in a satisfactory manner.

How to resolve a problem with Adobe

Try self-service first

Use our proven resolution methods, or Adobe’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Adobe respond?

Phone support
Usually 1 minute to 3 hours.Availability: Specific times are not listed.
Email support
Adobe does not have email support.
Live chat support
Usually 1 minute to 30 minutes.Availability: Specific times are not listed.
Social media
Adobe is active on social media platforms such as X, Instagram, and TikTok.

Response times can range from 1 to 48 hours depending on the platform and the inquiry’s complexity.
Help center/FAQ
Adobe's help center quick answers to common questions regarding Photoshop, Illustrator, Premiere Pro, Adobe Express, Lightroom, Acrobat, Firefly, aacount, plan, and payments.
Verified contacts

Adobe customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Cedric Rawls
Head of Customer Success
Secondary
Gaurav Prince
Director, Customer Experience
Secondary
Gaurav Kanwal
Sr. Director, Customer Experience
Chief Executive
Shantanu Narayen
Chief Executive Officer

Adobe customer service policies

Adobe's privacy policy outlines how the company collects, uses, and protects personal information across its websites, products, and services. Adobe is committed to safeguarding privacy and offers choices regarding the collection and use of data.

Adobe loyalty program

Adobe does not offer a loyalty program.

Frequently asked questions about Adobe

Adobe Systems does not provide a live chat option.
If you wish to cancel your trial or subscription plan, visit the Adobe help center for guidance.
Support is available 24/7. Visit the Adobe contact page to get started. If you're an Adobe Workfront customer, you have two options:
    • Phone support: For critical issues, call Workfront Customer Support at (844) 306-4357. This line is available 24/7.
    • Online ticket submission: Submit a support ticket online for non-urgent matters.
Specific product support: For product-specific inquiries, here are some direct lines:
Adobe Systems customer service is available 24/7.

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