Adidas adiClub Customer Service Contacts

Adidas adiClub is a loyalty program that offers members exclusive rewards, early access to product drops, and personalized offers.

How to reach a person at Adidas adiClub

Adidas adiClub Responsiveness rating

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What you need to know about Adidas adiClub

Adidas adiClub customer service response times can vary depending on the volume of inquiries and the complexity of the issue. In general, the company aims to provide timely assistance, but response times may be longer during peak periods or high-demand times.

Adidas adiClub customer service response times

Adidas adiClub customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportAdidas adiClub customer service phone support typically aims to respond within a reasonable time frame, though exact wait times can vary depending on call volume. Call customer service at (800) 982-9337.
Email supportAdidas adiClub does not provide a direct email address for customer support; instead, the company handles inquiries through the online contact forms or customer service pages. Response times can vary, but you can generally expect a reply within 24 to 48 hours, depending on the complexity of your issue and current demand.
Live chatAdidas adiClub’s live chat support typically provides quick responses, with initial replies often within a few minutes during regular hours. However, wait times may increase during peak hours or high-demand periods.
Social mediaAdidas adiClub customer service via social media generally responds within a few hours, though response times can vary depending on the platform and current demand. It’s often quite active on X and Facebook, making it a good option if you’re looking for a quicker reply or have a less complex issue. Keep in mind that replies may take longer during weekends or peak periods. Here’s how to read Adidas adiClub via social media.
Help center/FAQAdidas adiClub’s help center and FAQ sections provide instant, self-service support, so there is no wait time for browsing answers. While it covers a wide range of common questions, more complex issues may still require contacting customer support directly through other channels, where response times can vary.

How to resolve a problem with Adidas adiClub

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Adidas adiClub mailing address

Adi-Dassler-Straße 1
Herzogenaurach, Germany 91074

Adidas adiClub social media channels

X


Adidas adiClub executive customer service contacts

Primary Contact
Markus Baumann
SVP Global Operations
Adi-Dassler-Straße 1
Herzogenaurach, Germany 91074
markus.baumann@adidas-group.com

LinkedIn

Secondary Contact
Martin Shankland
Global Operations
Adi-Dassler-Straße 1
Herzogenaurach, Germany 91074
martin.shankland@adidas-group.com

LinkedIn

Chief Executive
Bjorn Gulden
Adi-Dassler-Straße 1
Herzogenaurach, Germany 91074
bjorn.gulden@adidas-group.com

LinkedIn

Adidas adiClub customer service policies

What is the Adidas adiClub privacy policy?

The Adidas adiClub privacy policy outlines how Adidas uses, collects, and protects personal information provided by its members. It explains the types of data collected, including contact information and purchase history, and details how those data are used to personalize services, offer rewards, and improve the user experience.

What are the Adidas adiClub terms and conditions?

The Adidas adiClub terms and conditions outlines how the company uses, manages and governs  its loyalty program, including member benefits, point accrual, and redemption. It explains the rules for participation, the responsibilities of both Adidas and its members, and the limitations on the use of the program.

What is the Adidas adiClub accessibility statement?

The Adidas adiClub accessibility statement addresses steps that the company takes to ensure that its website and services are accessible to all users, including those with disabilities.

How do I join Adidas adiClub?

Sign up for free by creating an account on the Adidas website or through the app.

How do I update my personal information in my Adidas adiClub account?

Update your personal information by logging into your Adidas account, navigating to ‘Account Settings,’ and editing details such as your name, email, address and payment methods.

How do I check my Adidas adiClub points balance?

Check your points balance by logging into your account on the Adidas website or through the Adidas app.

Frequently asked questions about Adidas adiClub

How can I contact Adidas adiClub customer service?

To contact Adidas adiClub call (800) 982-9337.

How do I earn points in Adidas adiClub?

Earn points by making purchases, engaging with the brand on social media, or completing specific activities and challenges in the app.

What can I do with my Adidas adiClub points?

Points can be redeemed for discounts, exclusive products, or other rewards, depending on your membership level.

How to get professional help with your Adidas adiClub problem

If you need help with Adidas adiClub, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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