ActiveBuilding Customer Service Contacts

ActiveBuilding is an online platform that helps residents of apartment communities manage their living experience. It allows residents to pay rent, submit maintenance requests, and communicate with property management and neighbors through a website or mobile app.

How to reach a person at ActiveBuilding

ActiveBuilding Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about ActiveBuilding

The company responds to most customer complaints in a satisfactory manner.

How to solve a problem with ActiveBuilding

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

ActiveBuilding mailing address

RealPage, Inc.
2201 Lakeside Blvd
Richardson, TX 75082

ActiveBuilding social media channels

ActiveBuilding executive customer service contacts

Primary contact
Joana Castro
2201 Lakeside Blvd.
Richardson, TX 75082

Frequently asked questions about ActiveBuilding

How do I reset my ActiveBuilding account?

To reset your ActiveBuilding account, go to the ActiveBuilding login page and click on the “Forgot your password?” link. Enter the email address associated with your account, and you will receive an email with instructions to reset your password.

How to make a payment on ActiveBuilding?

To make a payment on ActiveBuilding, log in to your account and navigate to the “Payments” section. Select the payment method (e.g., credit card, bank account) and enter the required information. Follow the prompts to complete the transaction.

Does ActiveBuilding have an app?

Yes, ActiveBuilding has a mobile app available for both iOS and Android devices. You can download it from the Apple App Store or Google Play Store.

How do I create an ActiveBuilding account?

To create an ActiveBuilding account, you need an invitation from your property management. Once you receive the invitation email, click on the link provided, and follow the instructions to set up your account.

Is ActiveBuilding legit?

Yes, ActiveBuilding is a legitimate platform used by many property management companies to facilitate communication, payments, and other services for residents.

What is the ActiveBuilding website?

The official website for ActiveBuilding is

How to get professional help with your ActiveBuilding problem

If you need help with ActiveBuilding, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help