Acer Customer Service Contacts

You can cancel your physical product order on the same day you placed it (unless it’s on backorder). However, submitting a cancellation request during the weekend or after business hours (8 a.m. to 6 p.m.) might not be processed before the product ships. To cancel your order, contact customer service at (800) 910-2237 .

You can return products within 15 days of delivery for a refund of the purchase price and taxes, as long as they are returned undamaged and with all accessories, components, and parts. However, some returns will have a restocking fee:

• If the purchase price is between $2,999.99 and $4,999.99, a 15 percent restocking fee will be deducted from the refund.
• If the purchase price is over $4,999.99, a 25 percent restocking fee will be deducted from the refund.

Acer isn’t obligated to accept returns for damaged products or products missing accessories, components, or parts. They may choose to accept them at their discretion but will deduct the repair or replacement costs from any refund and restocking fee.

To request a refund, contact customer service at (877) 822-3872.

Visit the customer self-service site. Click the Contact Acer Service icon. Select your country, then click the arrow. Enter the product’s SNID or serial number and press Enter. The product information will be automatically populated based on the data entered. Click Next to continue

You can file a complaint with Acer customer service by calling its customer service at (877) 822-3872.

When contacting Acer support, have your product serial number, a detailed description of the issue, any error messages received, and steps you’ve already taken to troubleshoot the problem.

You can track the status of your support case by logging into your account on the Acer Support website and navigating to the “My Cases” section. Here you can see updates and progress on your open cases.

Acer offers extended warranty and support plans, such as Acer Care Plus, which provide additional coverage beyond the standard warranty. These plans can include accidental damage protection, priority repair services, and more.