ACE Rent a Car provides vehicles for short-term use, including airport and city rentals. It operates in multiple locations but often relies on third-party booking sites for reservations.
How to reach a person at ACE Rent a Car
Customer service: (877) 822-3872
ACE Rent a Car Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate ACE Rent a Car
What you need to know about ACE Rent a Car
ACE Rent a Car responds to most customer complaints in a satisfactory manner.
- ACE Rent a Car’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with ACE Rent a Car with our insider guide or through our executive contacts.
- Here are our frequently asked questions about ACE Rent a Car.
ACE Rent a Car customer service response times
| Phone support (877) 822-3872 | Response times: Usually 1 minute to 2 hours. Availability: Phone support is available Monday through Friday from 8 a.m. to 5 p.m. Eastern time. |
| Email support | Response times: Usually 1 to 7 business days. Availability: Email support is available Monday through Friday from 8 a.m. to 5 p.m. Eastern time. |
| Live chat support | Response times: Usually 1 minute to 1 hour. Availability: Live chat support is available Monday through Friday from 8 a.m. to 5 p.m. Eastern time. |
| Social media | Response times: Usually 1 minute to 2 hours. Availability: Phone support is available Monday through Friday from 8 a.m. to 5 p.m. Eastern time. |
| Help center/FAQ | ACE Rent a Car does not have a FAQ page. |
How to solve a problem with ACE Rent a Car
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.ACE Rent a Car loyalty program
ACE’s Member Rewards program allows customers to earn points based on the base rental rate of completed rentals, typically one point per dollar spent, with some promotions offering higher earning rates. Points can be applied toward future rentals at participating locations, with no published blackout dates, but rewards generally cannot be used for taxes, fees, or optional extras. Benefits are limited to point accumulation and redemption, with no elite tiers, guaranteed upgrades, or service perks, and participation and redemption rules may vary by location.
ACE Rent a Car social media channels
ACE Rent a Car mailing address
934 E Washington Street
Indianapolis, IN 46202-3951
ACE Rent a Car executive customer service contacts
Primary Contact
Richard Wayne
Director of Customer Experience
934 E Washington Street
Indianapolis, IN 46202-3951
rwayne@acerentacar.com
Secondary Contact
Ceven Goodman
Vice President
934 E Washington Street
Indianapolis, IN 46202-3951
cgoodman@acerentacar.com
Chief Executive Officer
Kevin Stutz
934 E Washington Street
Indianapolis, IN 46202-3951
kstutz@acerentacar.com
ACE Rent a Car customer service policies
Privacy policy
The ACE Rent A Car privacy policy covers the collection and use of personal information provided on its website, mainly for making and managing reservations. It allows ACE to share some data with third parties, including marketing partners, and claims to use standard encryption to protect information. The policy is vague about the types of data collected beyond basic reservation details, how long data is kept, user rights regarding access or deletion, and whether cookies or tracking are used.
Terms and conditions
The ACE Rent A Car terms and conditions serve as a legal agreement covering bookings made through its website or call center. ACE acts as an agent for independently owned rental operators and disclaims liability for their actions, errors, or negligence. The terms limit responsibility for injuries, property damage, third-party actions, mechanical issues, weather, or other events outside ACE’s control, disclaim most warranties, and cap liability at the service fees paid. The company also reserves the right to change the terms at any time without notice.
ACE Rent a Car self-service links
How do I find my ACE Rent A Car reservation?
Find your reservation information by entering your details into the reservation lookup form.
Where are all the ACE Rent A Car locations?
A list of ACE Rent A Car locations are on this page.
How do you cancel your ACE Rent a Car reservation?
To cancel an ACE Rent a Car reservation, go to the reservation form on the ACE website, enter the confirmation number, last name and email used for the booking, select “Cancel my Reservation,” and submit. Prepaid bookings and some discounted rates may have stricter rules. If you can’t cancel online or have a prepaid reservation, ACE directs customers to use its weekday live chat or contact form. Reservations made through third parties must usually be canceled through those companies, not ACE directly.
How do I get a refund from ACE Rent a Car?
To get a refund from ACE Rent a Car, contact the company directly through its contact us page.
How do I change an ACE Rent a Car reservation?
To change an ACE Rent a Car reservation, go to the reservation management form on the ACE website and enter your confirmation number, last name, and the email used for the booking, then select the option to modify your reservation and submit the changes. If you can’t make changes online if you booked through a third party, you usually have to use that company’s system or contact ACE through its contact us page.
How do I file a complaint with ACE Rent a Car customer service?
To file a complaint with ACE Rent a Car customer service, you need to contact the company directly through the Contact Us page on the ACE website.
How to get professional help with your ACE Rent a Car problem
If you need help with ACE Rent a Car, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
