ACE Rent a Car

ACE Rent a Car provides vehicles for short-term use, including airport and city rentals. It operates in multiple locations but often relies on third-party booking sites for reservations.

Telephone
Customer service : (877) 822-3872
Email
Mailing address
934 E Washington Street
Indianapolis, IN 46202-3951
Website
acerentacar.com

What you need to know about ACE Rent a Car

ACE Rent a Car responds to most customer complaints in a satisfactory manner.

How to resolve a problem with ACE Rent a Car

Try self-service first

Use our proven resolution methods, or ACE Rent a Car’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does ACE Rent a Car respond?

Phone support
Usually 1 minute to 2 hours. Availability: Phone support is available Monday through Friday from 8 a.m. to 5 p.m. Eastern time.
Email support
Usually 1 to 7 business days. Availability: Email support is available Monday through Friday from 8 a.m. to 5 p.m. Eastern time.
Live chat support
Usually 1 minute to 1 hour. Availability: Live chat support is available Monday through Friday from 8 a.m. to 5 p.m. Eastern time.
Social media
Usually 1 minute to 2 hours. Availability: Phone support is available Monday through Friday from 8 a.m. to 5 p.m. Eastern time.
Help center/FAQ
ACE Rent a Car does not have a FAQ page.
Verified contacts

ACE Rent a Car customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Richard Wayne
Director of Customer Experience
Secondary
Ceven Goodman
Vice President
Chief Executive Officer
Kevin Stutz
President

ACE Rent a Car customer service policies

The ACE Rent A Car privacy policy covers the collection and use of personal information provided on its website, mainly for making and managing reservations. It allows ACE to share some data with third parties, including marketing partners, and claims to use standard encryption to protect information. The policy is vague about the types of data collected beyond basic reservation details, how long data is kept, user rights regarding access or deletion, and whether cookies or tracking are used.

ACE Rent a Car loyalty program

ACE’s Member Rewards program allows customers to earn points based on the base rental rate of completed rentals, typically one point per dollar spent, with some promotions offering higher earning rates. Points can be applied toward future rentals at participating locations, with no published blackout dates, but rewards generally cannot be used for taxes, fees, or optional extras. Benefits are limited to point accumulation and redemption, with no elite tiers, guaranteed upgrades, or service perks, and participation and redemption rules may vary by location.

Frequently asked questions about ACE Rent a Car

To cancel an ACE Rent a Car reservation, go to the reservation form on the ACE website, enter the confirmation number, last name and email used for the booking, select “Cancel my Reservation,” and submit. Prepaid bookings and some discounted rates may have stricter rules. If you can’t cancel online or have a prepaid reservation, ACE directs customers to use its weekday live chat or contact form. Reservations made through third parties must usually be canceled through those companies, not ACE directly.
To get a refund from ACE Rent a Car, contact the company directly through its contact us page.
To change an ACE Rent a Car reservation, go to the reservation management form on the ACE website and enter your confirmation number, last name, and the email used for the booking, then select the option to modify your reservation and submit the changes. If you can’t make changes online if you booked through a third party, you usually have to use that company’s system or contact ACE through its contact us page.
To file a complaint with ACE Rent a Car customer service, you need to contact the company directly through the Contact Us page on the ACE website.

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