When Panda Express loses Benjamin Alpert’s catering order, the guests at his daughter’s birthday party have to eat cake. Now the company won’t refund part of his undelivered meal. What gives?
TopCashback promises Heather Mayer a $400 refund for buying furniture at Macy’s. But the money never arrives. Can I find the refund for her?
There’s a fake Facebook page with Cherrine Chery’s private photos, but someone else’s name. Facebook won’t remove the images. Now what?
Susan Brett and her friend feel like they’ve swallowed a bottle of Felix Felicis (liquid luck). They’ve scored a Ticketmaster deal for hard-to-get tickets for “Harry Potter and the Cursed Child” for their upcoming visit to New York. But when they look at their email confirmation from Ticketmaster, they feel like they’ve been kissed by dementors. The Ticketmaster confirmation shows the wrong date — a time when they would not be in New York.
When Jerry Bellamy’s Fitbit stops working after a few months, the company replaces it with another one that also eventually breaks. Should the company replace this broken Fitbit, or is a discount enough compensation?
Sadie Carr canceled a Sears dishwasher order weeks ago. But the company still has her money. In the meantime, she goes into the store and buys another appliance. But this Sears refund problem has a surprising conclusion.
Richard Edert and his wife saw an attractive offer on Metro PCS’s website. But when they went to the store, a representative told them the offer didn’t exist. Can our advocates fix it?
If you clicked on this story for your “free” gift card, you’ll definitely want to keep reading. I’ve issued plenty of warnings about “free” products and some of you, dear readers, think I’ve gone too far.
After all, aren’t some of the best things in life free?
Pat Bowes uses Angie’s List to purchase eight hours of housekeeping at a discounted rate. But her housekeeper marks the not-yet-used deal “used” without doing any work for Bowes. Can our advocates clean up this messy situation and secure a refund for Bowes?
Despite two in-home repairs, Maximiliano Jimenez’s Samsung refrigerator doesn’t work. What’s more, Best Buy won’t refund the $1,460 it promised. Is there a way to fix this?
Cathryn Daniels moves, but when UPS doesn’t know how to find her, she loses a package. Can the company help her recover her lost item?
Steve Schuster’s credit card dispute goes his way — and then it doesn’t. Will Chase bank please make up its mind?
Richard Dixon returns his AT&T phone after filing an insurance claim. But the carrier is charging him for a new handset anyway. Why?
When Heather Murphy Secrist never receives the Macklemore concert ticket she orders online, she turns to PayPal for help. Why won’t it respond?
Kevin Shaw’s property management company wants him to pay $3,600 for breaking his lease, even though it told him he could do it. Now, a year and a half later, they’re sending his case to a collection agency. Can this late bill be fixed?
Suzanne Lee finds the Los Angeles dating scene hard to navigate so she decides to hire a matchmaking service to help the process along. She pays $2,000 to Los Angeles Singles and then prepares to meet her Mr. Right. Things don’t go as planned and now she wants a refund for this expensive dating service disaster. But is this just buyer’s remorse?
Georgeann Lenard’s Global Entry application is stuck because of an unusual problem, the result of an unusual accident. Can this application be rescued?
After Jennifer Poff pays Groupon $125 for a laptop computer, it doesn’t deliver. But Groupon insists the laptop was shipped and won’t respond to her requests to send the laptop or refund the money.
When Simon Khin decides to purchase ground coffee worth $48 at the end of his recent plantation tour in Bali, he is startled to discover that he has actually been charged $4,800. But what was more shocking to Khin was Capital One’s refusal to permanently reverse this fraudulent charge.
Michelle Wu is billed for an extra month of AT&T service. She pays it, hoping to get refunded. But the money never comes. Now what?
Fei Yu’s blood work should have cost just $5. So why is she dealing with a collections notice for $500?
Where’s Juliana Lenny’s NordicTrack treadmill? Did she cancel her order or is it just lost somewhere? Let’s find out.
Ronald Fore’s problem with a UPS refund looks complicated, but it’s actually simple. Maybe that’s why the company has ignored his request for help. Then again, maybe it’s because he “went ballistic” when he tried to fix it himself.
Sam’s Club withdraws $833.63 from Louise Bartholomew’s bank account even though she’s canceled an order for a mahogany wood chair. What’s taking them so long to refund the money?
When Marianne Finnigan’s Starbucks cards are frozen, the fast-food retailer wipes out her store credit. Can it do that?
When Katherine LaFaso starts leasing a Toyota Prius, her dealership sends her a mysterious $1,443 bill. But for what?
What’s this $7,000 Sprint roaming charge on Robin McGary’s cell phone bill — and why won’t the company help her fix it? Find out.