Emma Cottons never sent my quilts. Is this a scam?

The quilts Jerry Dowdy ordered online from Emma Cottons never show up. He tries to uncover answers — and a refund. Find out what he discovers. Read more “Emma Cottons never sent my quilts. Is this a scam?”

This Razer laptop problem cut deep. Refund, please?

Al Tulone’s Razer laptop problem is too common. He returned a defective computer, and then the company lost it. Instead of trying to find Tulone’s device, Razer apparently decided to keep his $3,252.

Caught in the middle of this debacle: PayPal, with its sometimes customer-unfriendly policies. This made this Razer laptop problem practically unsolvable. Until our advocacy team got involved. Read more “This Razer laptop problem cut deep. Refund, please?”

How can I return these La-Z-Boy recliners for a refund?

The La-Z-Boy recliners Bryan Curran and his fiancée ordered aren’t the ones he expected. Why does he have to wait 12 days for a resolution that may, or may not, be to his satisfaction? Read more “How can I return these La-Z-Boy recliners for a refund?”

Hey Sears, why won’t you honor this Kenmore warranty?

Why won’t Sears repair Terri Champion’s Kenmore refrigerator? And what’s the best fix for the broken appliance? Should Sears honor this Kenmore warranty? The answer might surprise you.
Read more “Hey Sears, why won’t you honor this Kenmore warranty?”

Can you help find my Target gift cards?

Target promises Soon Chua $60 worth of gift cards, but the money never arrives. What went wrong — and how can he fix it? Read more “Can you help find my Target gift cards?”