Can you help find my Target gift cards?

Target promises Soon Chua $60 worth of gift cards, but the money never arrives. What went wrong — and how can he fix it? Read more “Can you help find my Target gift cards?”

NordicTrack sent me a broken treadmill! What can I do now?

Angela Wise decides to begin the new year with a commitment to a consistent exercise plan. So she orders a brand-new NordicTrack treadmill. But when she receives a broken treadmill, her enthusiasm turns to frustration — and then anger. Can we help get Wise back on the right track? Read more “NordicTrack sent me a broken treadmill! What can I do now?”

My mom’s stairlift has a big problem — it does not work outside!

Darlene Marks’ mother had the wrong stairlift installed in her home. Neither the installer nor the manufacturer will fix the problem. Can this consumer advocate help? Read more “My mom’s stairlift has a big problem — it does not work outside!”

This Verizon mistake is an expensive one — for me!

Bernice Lu has a mysterious charge on her Verizon Wireless bill, and she can’t seem to get rid of it. Did she call Jamaica and run up a $291 bill — or is this just a Verizon mistake? Read more “This Verizon mistake is an expensive one — for me!”

After the hurricane, what did Sears Optical do with my glasses?

When Hurricane Michael destroys Katharyn Goodrich’s home, it also delays her Sears Optical order. Can anyone secure a refund? Read more “After the hurricane, what did Sears Optical do with my glasses?”