The furniture never arrived. So what happened to her IKEA refund?

Stevie Platt’s parents want to help their daughter with her canceled IKEA furniture delivery. But IKEA isn’t in a talking mood. Now what? Read more “The furniture never arrived. So what happened to her IKEA refund?”

I just want a refund for this rusty washer!

Adrian Scott’s new GE washer is covered in rust. The technicians don’t know what’s wrong with it. Can she get a refund? Read more “I just want a refund for this rusty washer!”

His Home Depot lawn mower is broken. How about a refund?

Justin Thornhill’s Home Depot lawn mower is broken. And, as it turns out, it wasn’t even new when he bought it. Can he get a refund? Read more “His Home Depot lawn mower is broken. How about a refund?”

I’m banned by Uber — can you help me get unbanned?

Elizabeth Wilson is “permanently banned” by Uber. But why? There’s only one way to find out. Read more “I’m banned by Uber — can you help me get unbanned?”

What to do when a moving company loses your furniture

When Paul Fisch’s moving company loses his furniture, he turns to the usual suspects for help. But they can’t do anything. Time to call a consumer advocate. Read more “What to do when a moving company loses your furniture”