How can I return these La-Z-Boy recliners for a refund?

The La-Z-Boy recliners Bryan Curran and his fiancée ordered aren’t the ones he expected. Why does he have to wait 12 days for a resolution that may, or may not, be to his satisfaction? Read more “How can I return these La-Z-Boy recliners for a refund?”

Hey Sears, why won’t you honor this Kenmore warranty?

Why won’t Sears repair Terri Champion’s Kenmore refrigerator? And what’s the best fix for the broken appliance? Should Sears honor this Kenmore warranty? The answer might surprise you.
Read more “Hey Sears, why won’t you honor this Kenmore warranty?”

Can you help find my Target gift cards?

Target promises Soon Chua $60 worth of gift cards, but the money never arrives. What went wrong — and how can he fix it? Read more “Can you help find my Target gift cards?”

NordicTrack sent me a broken treadmill! What can I do now?

Angela Wise decides to begin the new year with a commitment to a consistent exercise plan. So she orders a brand-new NordicTrack treadmill. But when she receives a broken treadmill, her enthusiasm turns to frustration — and then anger. Can we help get Wise back on the right track? Read more “NordicTrack sent me a broken treadmill! What can I do now?”

My mom’s stairlift has a big problem — it does not work outside!

Darlene Marks’ mother had the wrong stairlift installed in her home. Neither the installer nor the manufacturer will fix the problem. Can this consumer advocate help? Read more “My mom’s stairlift has a big problem — it does not work outside!”