Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Every major airline has a 24-hour cancellation policy, but how to interpret those rules is not always clear. At least that’s what Yujeong Kim discovered when she found an extra charge from Expedia for an airline ticket — a charge the online agency insisted was “temporary.”
Book early. Give yourself a little extra time at the airport or on the road. Prepare for bad weather. If you’ve read that obvious holiday travel advice once, you’ve probably read it a hundred times
When Peter Schwartz needs to book a trip, he doesn’t contact a travel agent. He calls a travel advisor.
How do you improve a hotel’s service? One answer comes from a boutique property in Honolulu, appropriately called the Hotel Renew.
When Jeremy Epstein rented a Nissan Altima from Hertz in Albuquerque recently, he couldn’t believe the car rental surcharges. Those fees made the extras charged by the rest of the travel industry look like the work of amateurs.
They do. But not for much longer.
Travelers have so much to be thankful for, right?
Well, kind of.
Did you hear about the guy who tried to spirit a .40 caliber rifle past Transportation Security Administration (TSA) agents in Baltimore? He blamed his mother for packing the weapon in his carry-on bag. True story.
If you think flying with a baby is easy, maybe you didn’t hear about Krupa Patel Bala. She recently traveled from Sydney to San Francisco on United Airlines with her husband and 8-month-old son. And the experience was anything but easy.
If you had a ticket on Delta Air Lines a few weeks ago, maybe your flight was delayed several hours. You better get used to it. Flight delays because of a “technology issue” are becoming the new normal for air travelers.
Maybe you’ve never heard of tolling system interoperability, but you know what it is. If you’re not sure, try driving from Washington to Miami with your E-ZPass transponder suction-cupped to the dashboard of your car.
