Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
What happens when they run out of rental cars? Hyapatia Lee found out when she arrived at a National Car Rental counter in Detroit with her two young sons, and a representative told her they’d run out of sedans.
When the lease on his Nissan Leaf ran out, Paul Evans knew exactly what kind of car he wanted: None.
Instead, Evans downloaded an app called Clutch. He registered his driver’s license and noted his vehicle preference and delivery address. A few hours later, Clutch delivered a late-model Audi A6 to his front door, and he joined an up-and-coming travel trend — car subscriptions.
If you’re thinking of taking your travel complaint to the top, here’s a little good news: someone’s listening.
When I started advocating for consumers more than 20 years ago, executive email addresses often were dead ends. Managers would order an assistant to comb through their messages and forward the important ones — or they’d ignore them altogether. Now they are far more likely to read every message personally.
The majority rule — the one that says the needs of a group outweigh those of an individual — has always been a travel industry standard. When there’s a convention or a wedding, regular guests sometimes feel like second-class citizens when they find attractions, dining areas or other facilities closed to them without apology.
When Senate Majority Leader Mitch McConnell (R-Ky.) canceled most of the Senate’s August recess, lawmakers and staffers didn’t have to worry about one thing: airline ticket change fees.
Airlines make it difficult for families to confirm assigned seats together without paying a hefty fee. But that’s about to change.
Prenuptial agreements are a hot topic now, whether you’re engaged, happily married, or unhappily married.
The number of couples signing a prenup is on the rise, according to a recent survey by the American Academy of Matrimonial Lawyers. Almost two-thirds of respondents have seen an increase in the total number of clients who are seeking prenups during the past three years.
Angela Diaz suffers from travel sharing fatigue. She recently rented a two-bedroom home in Dania Beach, Florida, but wishes she’d stayed in a hotel, instead.
Admit it, you don’t pay attention to those preflight safety announcements anymore. The whole, “Now, we request your full attention as the flight attendants demonstrate the safety features of this aircraft,” goes in one ear and out the other.
When Shan Adaikalam changed jobs, his insurance coverage changed as well. And when he tried to fill some prescriptions, the price increase left him in shock — and reaching for his phone to dial the 9-1-1 of consumer advocacy.
