Carla Stewart believes she’s flying from Madrid to Cancun on Air Europa, and that her luggage fee is 60 Euros per bag. She’s wrong on both counts, and has to spend 500 Euros to transport her luggage on another airline. Who is responsible?
There’s something funny going on with car rental prices, and Hal Gordon wants answers.
When Chile’s Puyehue volcano erupted last fall, prompting airlines to cancel numerous flights, Donna Vogeler-Boutin decided her planned Christmas vacation in Bariloche, Argentina, would be too risky.
This is one of the strangest cases I’ve come across in my two decades of fielding consumer complaints. It involves a honeymooning couple’s missing wedding photos, me, and another me.
It looks as if the Federal Aviation Administration reauthorization bill can fly, after all.
If you have a seat on a plane, shouldn’t you also have a seat assignment?
Something happened to Steve Mukherjee on his recent flight from Accra, Ghana, to Washington — something that even to this day makes him “sick to my stomach.”
Laurie Spear’s travel agent tells her she’s booked on American Airlines. But it turns out she’s on British Airways and that leads to all kinds of problems. Who’s responsible, and how does she fix it?
Chris Benzinger has a problem with National Car Rental. The company sent him a surprise repair bill, but it isn’t telling him what he did to deserve it.
