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Year: 2011

Scammed: How to Save Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals

January 20, 2024July 10, 2011 by Christopher Elliott

It’s official: I’ve just finished the final edits on my new book, Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals. I just have to tell you about it.

Categories Commentary

Dead passengers can’t use a flight credit — or can they?

January 20, 2024July 8, 2011 by Christopher Elliott

David Walters’ wife passes away before they can fly from Dallas to Midland, Texas. But when he asks his online travel agency for a refund, it refuses, saying the airline will only offer a credit. But dead passengers can’t use a flight credit — or can they?

Categories The Travel Troubleshooter

Case dismissed: They charged me the wrong fare, and now they want more

January 20, 2024July 7, 2011 by Christopher Elliott

Melinda McGowan had to cancel her European vacation late last year because of a medical emergency. When she tried to rebook her tickets through Lufthansa, an airline representative quoted her a fare differential of $388, which seemed like a lot at the time.

Categories Commentary

Hey, what happened to my Expedia airline ticket refund?

January 20, 2024July 1, 2011 by Christopher Elliott

Dan Lachapelle is promised a prompt refund for his canceled Antigua vacation. But it’s been weeks, and there’s no sign of the money. Now his online agency isn’t responding to his queries. Will he ever see the money again?

Categories The Travel Troubleshooter

TSA Watch: Confronting an out-of-control agency

January 20, 2024June 25, 2011 by Christopher Elliott

It’s been a week of run-ins between the TSA and its critics. Maybe the most interesting one was Sen. Rand Paul’s vs TSA Chief John Pistole.

Categories Commentary

TSA Watch: Did they really sexually assault his mother?

January 20, 2024June 4, 2011 by Christopher Elliott

Another day, another TSA screening video. Ryan Miklus, with his parents for the Memorial Day weekend. The woman his mother, Carol.

Categories Commentary

TSA Watch: What Texas’ standoff with the feds really means

January 20, 2024May 28, 2011 by Christopher Elliott

By now, anyone with an Internet connection knows that Texas legislators have abandoned their efforts to restrict the TSA from screening air travelers with what some consider an invasive and inappropriate pat-down.

Categories Commentary

Is the TSA America’s funniest federal agency?

January 20, 2024May 21, 2011 by Christopher Elliott

If the TSA wasn’t violating our civil rights with its intrusive screening procedures, as so many passengers claim, and as Texas Rep. David Simpson explains in his thoughtful commentary, then all of this might be kind of funny.

Categories Commentary

The Travel Troubleshooter: Help! I paid twice for my all-inclusive vacation

October 24, 2024April 29, 2011 by Christopher Elliott

Esther Mikula thought she booked an all-inclusive hotel in Aruba. But when she checks in, she discovers that the rate doesn’t include food, beverages and activities, as promised. Now she has to pay extra. Is she owed a refund?

Categories The Travel Troubleshooter

Ridiculous or not? Paying a ransom to rescue your frequent flier miles

January 20, 2024April 27, 2011 by Christopher Elliott

Not so long ago, your frequent flier miles were gone when they expired. But not anymore.

Categories Commentary
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