I already have auto insurance, so why is Europcar forcing me to buy it for my car rental?

When Allison Blake rents a car through Hotwire for her trip to Mexico, she is forced to purchase auto insurance coverage even though she already has it through Allianz. Can our advocates persuade Hotwire to refund Blake the cost of the insurance she didn’t need?

A week of volunteering in Kenya nosedives because of air ticket error

When Kristina Aubert tries to check in for a flight, she finds that her name is misspelled on her air ticket, costing her a week of volunteering as a nurse in Kenya. Are her travel expenses gone forever? Or can our own volunteers help her recover them?

It wasn’t my fault. Why should I be penalized for missing my flight?

It just wasn’t David Ababio’s day.

His back was injured and he couldn’t walk quickly. Then the airport bus wasn’t running. He arrived at the KLM counter ten minutes too late to check in for his flight. And then he learned that KLM considered him a “no-show” for his flight and canceled his itinerary.

Avoid these common travel insurance mistakes on your next trip

When I think of travel insurance mistakes, I’m reminded of Carol Buckley’s case. She recently contacted me about her daughter, who had booked two airline tickets from Boston to London, purchasing the airline-recommended insurance.

This traveler says that her flight was canceled. But was it?

Linda Keberle and her husband planned a 12-day Baltic vacation on a Holland America cruise, departing from Copenhagen, Denmark. But while they were still at the Cleveland airport, British Airways shut down its operations. The Keberles canceled their trip, believing that they would not be able to make their connecting flight on British Airways to Copenhagen.

This traveler says that he doesn’t understand trip insurance so he didn’t buy it. Now he needs it.

When Solomon Gizaw purchases his air tickets for a trip to Africa, he doesn’t buy travel insurance. Now he has to cancel his trip for medical reasons, but he doesn’t want to pay a change fee. Can our advocates help him get it waived?

I used vouchers to book my flight, and now I need to cancel. Can I get a refund?

American Airlines bumps Hadassah Bennett from a flight and compensates her with vouchers, which she redeems for another flight. But a chronic illness flares up and she is forced to cancel her flight. Can she persuade American to return her vouchers for her to use on a future flight?

We booked a cruise and then learned how long it would take to get to the port

When Carole Schachter and her husband booked a cruise vacation in the U.S. Pacific Northwest, they were looking forward to winding along the Columbia and Snake Rivers. But they didn’t factor travel time to the ports of embarkation and disembarkation into their plans — or a penalty for canceling their trip.

“I’m so glad this forum exists”

When Sarah Birger’s flight to Phoenix is delayed by seven hours, American Airlines rebooks her on a flight for Albuquerque. But she’ll miss a connection if she takes that flight. Can American Airlines claim it has no further obligation to Birger after rebooking her on a flight going miles away from her original destination?

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