My oven hasn’t worked in over a year. Can someone help?

Stevie Acalin’s oven stops working. Good news — she has a home warranty with American Home Shield (AHS). Bad news — the multiple repair companies AHS sends out can’t find a part to repair the oven. Good news — an AHS representative tells her they will replace her oven. Bad news — AHS appears to renege on its promise. Can our advocates turn up the heat on AHS?

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