Gary Benedik was driving through Memphis recently when he decided to stop for the night. He made a reservation at a Holiday Inn, but discovered a short while later that the hotel was too far out of the way. But by then it was too late: he’d already been charged for the room.
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HOLIDAY INN
He books a refundable rate at the Holiday Inn, but when Harvey Kaplan’s hotel changes its name and his card is charged early, it refuses to adjust his rate to a cheaper, prepaid price. Now his charge card has sided with the property. Is he stuck with the bill?
Kristin Budden’s hotel promises her a refund for her nonrefundable hotel room after a hurricane strikes. But months later, there’s no sign of the money and the hotel has gone into radio silence. Should she kiss the money goodbye?
Gabriel Medina can’t reach his hotel in New Orleans because there’s a police barricade in front of it. A manager promises to “help” him cancel the reservation, but three days later, his credit card is charged $113. Now his credit card has sided with the hotel. Is there anything else he can do?
Next time you cancel a hotel room, get a number. Otherwise you might have to pay for your reservation, whether you show up or not. Cancellation numbers, like reservation numbers, are verifications of a transaction. They’re useful not only for the hotel, but also for your credit card company in the event of a dispute.
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