It’s been nearly a decade since the Federal Trade Commission launched Operation Travel Unravel, a sweeping program that targeted travel industry fraud in America. Since then, the agency’s only major travel-related initiative — apart from an enforcement action or two — appears to have been to launch an interactive game designed to increase consumer awareness of travel industry mischief.
Federal Trade Commission
Air travel sure can be a confusing experience. Just ask Patricia Lapadula, who recently bought a ticket on United Airlines through Cheaptickets.com. At least that’s what she thought.
The number of travel and timeshare complaints filed with the Federal Trade Commission nearly doubled last year, jumping from 6,712 cases to 14,903 cases. As a whole, the travel category rose from 12th to 9th place, accounting for roughly 2 percent of all consumer grievances received by the federal agency.
Elliott is consumer advocate 
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