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The Travel Troubleshooter
Government set record for airline fines in 2012 — is that good news for passengers?
New airline rules yet to be enforced, even as DOT levies record fines
The smarter consumer: 7 qualities of a winning customer
Ridiculous or not? Travel is going to the dogs — and it’s our fault
Scammed: How to Save Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals
Oh really? 5 things companies assume about customers, but shouldn’t
Consumer watchdogs face an uncertain future — so does customer service
Talk about being stuck between a rock and a hard place!
Government to airlines: limiting lost-luggage compensation “a violation” of regulations
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