Donna Klemond’s Celebrity Cruises ship departs three hours early – just as she arrives at the port of embarkation. Neither Celebrity, her travel insurance company nor her travel agent will help compensate her for the cost of the cruise. Can our advocates get them to weigh anchor on issuing her a refund?
When Jennifer Tudor rented an apartment in a Brooklyn brownstone through Airbnb, she may not have understood what to expect. Unfortunately, this led to an unpleasant rental experience for her — and for the owner. She claims to have discovered the worst Airbnb ever. Could that be true?
When Lisa Chiarello’s Sandals vacation is ruined by construction noise, the resort offers two “free” nights. Is she entitled to more?
This just in: Reader complaints surged 24 percent last month from a year ago. Can you guess which company topped the list?
After Ellen Van den Broeck’s flight on Airberlin is delayed, she’s bumped to a later flight, which is also delayed. When she finally lands in Berlin, her luggage doesn’t land with her. Now what?
Laurie Glynne and her family planned to fly to Barbados for the holidays. But then Delta Air Lines stopped flying to the Caribbean island. Can this vacation be saved?
When passengers arrive late for or miss an outbound flight, they’re considered “no-shows.” That’s an industry standard policy. All remaining flights, including their return, are automatically canceled. Their ticket is worthless.
If you’ve been watching our monthly complaint numbers and wondering, “How much worse can it get for American Airlines?,” here’s your answer: much worse.
If Chris Sigmund could flop on his Living Spaces couch in frustration, he’d do that. But the couch has been coming apart ever since he received it, and Living Spaces won’t offer him a resolution he’s willing to accept.
It’s complaints season in the travel industry, as Adeodata Czink will tell you.
More than a year in advance, Nancy Barnby secures her lodging inside the direct path of the August 21, 2017, solar eclipse viewing area in Oregon. Now she needs our help because that hotel has changed hands and her reservation has been summarily discarded by the new owner. With just weeks left before the eclipse, is there any way to save her celestial experience?
When Seble Mengiste reschedules a trip because of terrorism fears, she loses her reservation. Can we help her find it?
When you prepay for a service, you expect it to be performed. But a lack of service put a damper on Lorraine Stephany’s two-week Florida vacation.
Chirp. That’s the sound you hear of Air India’s response to Janette Neff’s long list of complaints. Too many issues and no documentation resulted in no assistance from Air India. Had Neff taken different steps, the airline might have responded to her request with a gesture of goodwill.
It was another busy month for complaints. Readers filed 337 grievances, just a few cases shy of our record 342 complaints received last August.
Airlines dominated January’s reader complaints, with four air carriers occupying the top four slots for the month. The total number of grievances jumped to 317, a 9 percent increase from the same period one year ago.
Henry Yeh has enjoyed his 24-Hour Fitness membership for 13 years without incident. But now he has a complaint against them and wants $15,000 in compensation.
For years, readers have asked me to publish a warning list of companies that receive too many complaints. And for years I’ve hesitated — for a number of reasons.
Common sense tells you that if you complain too much, you could end up banished to the back of the plane or even blacklisted.
What can you do if you have a complaint against a travel company?
Martha Mauser did all it by herself. She had a case — a good case — and she advocated it on her own.
If you had a gripe about a product or service last month, you’re in good company.
Orna Lenchner did it.
Can John Hart’s United Airlines flight be saved? Not that it really needs saving, per se, since he arrived safely at his destination. And more or less on time.
The number of consumer complaints received through this site in August surged to 340, a new record.
Don’t get too comfy, corporate America. Last month’s dip in consumer complaints was only temporary.
American Airlines did it again.
The world’s largest airline far outpaced other companies in the complaints department, according to our latest count of consumer grievances.
What protections do travelers have against schedule changes? And does it make sense to complain to the Better Business Bureau (BBB) about airline problems?