When Southwest Airlines follows its contract of carriage but a traveler does not, we won’t get involved

When passengers arrive late for or miss an outbound flight, they’re considered “no-shows.” That’s an industry standard policy. All remaining flights, including their return, are automatically canceled. Their ticket is worthless.

Help! Choice Hotels canceled our reservation to see the eclipse

More than a year in advance, Nancy Barnby secures her lodging inside the direct path of the August 21, 2017, solar eclipse viewing area in Oregon. Now she needs our help because that hotel has changed hands and her reservation has been summarily discarded by the new owner. With just weeks left before the eclipse, is there any way to save her celestial experience?

Making a plethora of complaints often leads to this response — crickets

Chirp. That’s the sound you hear of Air India’s response to Janette Neff’s long list of complaints. Too many issues and no documentation resulted in no assistance from Air India. Had Neff taken different steps, the airline might have responded to her request with a gesture of goodwill.

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