Alexandra Seldin prepays for a rental car through Alamo’s Web site. But when her flight is canceled, and she arrives a day late, the company charges her three times more than it originally said it would. Is it allowed to do that? And is there any hope for a refund?
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A thousand frequent flier miles may seem like nothing, which is probably what the folks at Alamo were thinking when David Goeman repeatedly asked the car rental company for his missing award points.
“I’m a long-time agent with Alamo,” the email began. “I’d rather remain anonymous, if you don’t mind.”
He had seen a recent complaint on this site about a company location changing its car classifications to save money, and had some disturbing news: Alamo was overhauling its categories company-wide.
Apparently, less is more.
P.J. Zornosa is a longtime Alamo Rent a Car customer. He knows what to ask for when he’s renting a car, and knows what to expect. Or at least, he thought he did.
When it comes to fees, are travel companies taking a page from the Transportation Security Administration’s playbook? You might be forgiven for thinking so after hearing Eric Hendrix’ story of being added to the equivalent of the “no-fly” list when he tried to rent a car from Alamo.
Ah, the lengths to which a car rental company will go to squeeze a few bucks out of a customer. Consider what happened to John Conkel of Las Vegas, Nev., when he rented a vehicle from Alamo in Denver recently. Kinda makes you wonder why they don’t just look up the IRS rebate calculator, like everyone else. But I digress.
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