When Rachel Lipnoski returns her Alamo car rental and dashes off to catch her flight home, she neglects to hold on to her receipt. This becomes an expensive problem when days later she receives an updated bill — one that charges her for two extra days.
John Nicholson books an Alamo rental car through Hotwire. One day after he picks up the car it starts spewing oil, but Alamo doesn’t have a replacement. His quest for a replacement car and compensation for the lost day brings him to us.
You remember the Alamo, don’t you? If you’re my 10-year-old daughter, and you sometimes daydream during history class, maybe not.
Should John Call pay Alamo’s $260 bill?
When Damaso Herrera’s rental car stops working two days after he picks it up from Alamo, he receives a bill
Barbara Hyland’s Alamo car rental reservation, made through Hotwire, had the wrong dates on it. The error was caught immediately, but Hotwire refuses to issue her a refund.
After returning a rental car to Alamo, Suzy Prowitt expected to pay $1,955, not the extra $2,788 that showed up on her bill. Alamo even admitted it made a mistake, but how long does she have to wait for her refund?
After Laura Rothert returns her rental car to Alamo, she receives a demand for payment for damages she didn’t cause — and Alamo is threatening to send the bill to collections. Can our advocates get Alamo to stop pursuing Rothert?
There’s a chip on the windshield of Sam Levitt’s rental car (or “hire car,” as Canadians call it). When he
After Robert Reeve redeems 70,000 Hilton HHonors points for a car rental, he gets some unfortunate news: He won’t be
Harold Nagase tries to add a day to his Hotwire car rental, but when the vehicle is damaged, his credit
After a grill falls off her rental car, Alamo sends her a bill for $669. Does she have to pay?
When Stacy Mills rented a car from Alamo recently, she says the vehicle had “several minor scratches” on the front right door of the vehicle. Although she tried to report the damage, an employee waved her off, telling her not to worry.
Always, always, always take pictures of your rental car.
When Renee Tyler returns from her Hawaiian vacation, she gets an unwanted surprise: A bill for damage to her rental car — damage for which she isn’t responsible. What should she do now?
When Mary Dampier returns her rental car to Alamo, she believes it is undamaged. But the company begs to differ, and now it is threatening to refer the case to a collection agency. Is there any hope?
Richard Hartman rented a car from Alamo in Montreal this summer. It’s a decision he regrets.
Stephen Farr returns his rental car with a full tank of gas. Or so he thinks. Now Alamo has charged his credit card for two more gallons at its inflated rate, and it won’t tell him why. Is there any hope for a refund?
Mary Dampier’s rental from Alamo was problem-free until she returned the vehicle to San Francisco International Airport. That’s when she was drawn into what she says is a frivolous claim that has ended with Enterprise (which owns Alamo) threatening her with a collection agency, legal action and being blacklisted from renting with the company again.
Roger Van Horn is the vice president for corporate loss control at Enterprise Holdings, which owns Enterprise, National and Alamo. Since I’ve received a lot of recent questions about car rental damage claims — many from Enterprise customers — I wanted to ask him a few questions about what happens when a car is dinged or scratched.
Bogus car rental damages seem to be a recurring theme on this site. This week’s edition of “can this trip be saved” takes one of those cases in its crosshairs.
Alexandra Seldin prepays for a rental car through Alamo’s Web site. But when her flight is canceled, and she arrives a day late, the company charges her three times more than it originally said it would. Is it allowed to do that? And is there any hope for a refund?
A thousand frequent flier miles may seem like nothing, which is probably what the folks at Alamo were thinking when David Goeman repeatedly asked the car rental company for his missing award points.
“I’m a long-time agent with Alamo,” the email began. “I’d rather remain anonymous, if you don’t mind.” He had seen
P.J. Zornosa is a longtime Alamo Rent a Car customer. He knows what to ask for when he’s renting a car, and knows what to expect. Or at least, he thought he did.
When it comes to fees, are travel companies taking a page from the Transportation Security Administration’s playbook? You might be forgiven for thinking so after hearing Eric Hendrix’ story of being added to the equivalent of the “no-fly” list when he tried to rent a car from Alamo.
Ah, the lengths to which a car rental company will go to squeeze a few bucks out of a customer. Consider what happened to John Conkel of Las Vegas, Nev., when he rented a vehicle from Alamo in Denver recently. Kinda makes you wonder why they don’t just look up the IRS rebate calculator, like everyone else. But I digress.