Karen Smith loses her paper airline ticket to Spain and has to buy a new one. Now her airline is dragging its feet on a promised refund on the second ticket, and her online travel agency isn’t helping. How do you get them moving?
December 2010
You may have heard about Google’s plans to buy ITA Software, the company that powers many online travel sites. If you haven’t, catch the lively debate (above). How fun! So what do you think?
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Which 11 blogs should you bookmark next year?
Anyone who thinks tarmac delays are dead was in for a litte shock this week. Hundreds of flights were delayed in a series of powerful blizzards, and a few sat between the runway and the terminal for hours, waiting for the weather to clear.
Our visit to Northwest Florida took us to Grayton Beach State Park near Seaside, Fla., a place known for its beautiful sand dunes and beaches.
Katie Anderson’s son is 6′ 7″. The average economy class seat “pitch” on a Spirit Airlines Airbus A321 — the distance between seats on an aircraft — is between 30 and 31 inches, hardly enough room for a big guy.
Wow, what an unforgettable year.
This column is usually called, “Is this enough compensation?” because frankly, the travel industry often doesn’t have a clue about customer service.
Here’s the online version of Elliott’s E-Mail. If this doesn’t display correctly, why not switch subscriptions to my RSS feed or my daily e-mail newsletter? Please check out our underwriter Florida Vacation Auction, where you can save up to 80 percent off retail on resorts, hotels and attractions in the auction and 20 to 30 [...]
Half the East Coast is stuck in a blizzard. We are not.
Think you’ll never fall for one of those email scams — you know, the ones where someone hijacks a friend’s Gmail account and pretends to be a traveler in distress?
The transcript from Homeland Security Secretary Janet Napolitano’s interview on CNN’s “State of the Union” isn’t available yet, but here’s what we know: There was a lot of hemming and hawing — here’s a sample — and one keeper quote that could define her tenure.
How are you traveling in 2011?
Seaside, Fla., may not be the first place that comes to mind when you think of a holiday destination. Maybe it should be.
No, you’re stuck at the airport or in a motel, waiting for the winter storm to pass.
Cory Garner is the director of distribution strategy for American Airlines. You may have heard about American removing its flights from Orbitz this week and Expedia’s subsequent action to “de-emphasize” American’s fares. I wanted to find out why – and how it might affect customers. Here’s our interview. Why did you remove your flights from [...]
Nancy Westcott’s rental through Enterprise does not go well. She’s handed the keys to a junky car and then she’s accused of damaging it when she returns it. Now the company wants $775 from her. What can she do?
When you’re looking for an airline ticket, where to begin?
Here’s the online version of Elliott’s E-Mail. If this doesn’t display correctly, why not switch subscriptions to my RSS feed or my daily e-mail newsletter? Please check out our underwriter Florida Vacation Auction, where you can save up to 80 percent off retail on resorts, hotels and attractions in the auction and 20 to 30 [...]
