Agoda

Agoda Company Pte. Ltd. is an online booking platform for hotels, flights, car rentals and airport transfers. It is a subsidiary of Booking Holdings Inc., which also owns Priceline.com, Kayak, Open Table and Booking.com.

Telephone
Customer Service : (866) 656-8207
Mailing address
30 Cecil Street, 19-08 Prudential Tower
Singapore 049712
Website
agoda.com

What you need to know about Agoda

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Agoda

Try self-service first

Use our proven resolution methods, or Agoda’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Agoda respond?

Phone support
Representatives are available 24/7.
Email support
Agoda does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.
Live chat
Agoda does have a live chat feature on the website, where a virtual support assistant greets you, and you can then request to connect with a live agent.
Social media
Agoda is active on social media platforms such as Facebook, Instagram, X, LinkedIn, TikTok and YouTube.
Help center/FAQ
Agoda's help center/FAQ provides quick answers to common questions regarding bookings, cancellations, refunds, payments, account issues and travel policies.
Verified contacts

Agoda customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jeffrey Lee
Associate Vice President, Global Customer Service Operations, Customer Experience Group
Secondary
Varuntida Varutbangkul
Vice President of Product
Chief Executive
Omri Morgenshtern
Chief Executive

Agoda customer service policies

Agoda’s privacy policy explains how the company collects, uses, stores, and shares personal information such as booking details, payment data, device information, and customer communications when users access its services.

Agoda loyalty program

Agoda offers a loyalty program called AgodaVIP with five membership tiers: Bronze, Silver, Gold, Platinum and Diamond. It also provides PointsMAX, which lets users earn airline or hotel loyalty points, and AgodaCash, a cashback credit program for future bookings.

Frequently asked questions about Agoda

Call (866) 656-8207.
Yes, Agoda has an online chat service.
Agoda accepts major credit and debit cards, PayPal, bank transfers, online banking, mobile wallets, AgodaCash, gift cards and other regional payment methods depending on the booking and location.

Reader comments about Agoda

1
2 comments
Heaven DinoJune 8, 2026

​"Worst experience ever! I booked a room through Agoda, but the hotel was already full. Agoda still accepted my payment and left me stranded. It has been 6 months of endless follow-ups, with them constantly giving fake excuses and asking me to wait for '30 more days' every time. They are a fraudulent platform that cheats customers and holds onto their money. I have already lost my faith and money. Do not trust Agoda; they are just here to scam…

James WahlMay 29, 2026

I have not received my agreed upon cancellation credit between Grand Pacific and Agoda in the agreed time frame. Agoda is avoiding their end of the agreement.

Comments are closed for this company.

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