Dollar didn’t have my rental car — but it still charged me $82!
Dollar doesn’t have the rental car Beth Bonness reserved in Atlanta, but that’s not stopping it from charging her $82. Can it do that? And how does she get a refund?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Help! My bed & breakfast doesn’t have a bathroom!
Evonne Hopkins books a room at a bed & breakfast that doesn’t have a bathroom. Can she get her money back?
This hotel is too small and I have a headache! Can I get my money back?
Krishnamurthy Viswanathan’s hotel room in London is smaller than he expects and has poor ventilation. Can he get his money back?
Help! Chase Ultimate Rewards downgraded my flight — and then canceled it
Steve Feiertag’s flights from Palm Beach to Reykjavik are messed up, but Chase Ultimate Rewards won’t help him fix them. Is he about to lose $5,000?
What to do if you find roaches in your Airbnb rental
Dustin Baltis thought he knew what to do when he found a roach in his Airbnb rental in Austin. He called the owner and contacted Airbnb — and finally vacated the property.
Booking.com suspended my account. Can you help me get it back?
After discovering two fraudulent reservations, Booking.com suspends David Hendrick’s account. How can he get it reinstated?
Help! Hertz hit me with an $850 repair bill six months after I returned my rental car
Hertz hits Joseph Meisinger with an $850 bill six months after he returns his rental car. Wait, six months? Yes, six months. Does he still have to pay?
Booking.com lost my reservation! Can you make it pay?
When Dale Cerney checks into his resort in Kauai, it doesn’t have a reservation for him. Will Booking.com pay for the mistake?
Cunard canceled my cruise, but it won’t give me a full refund!
Cunard cancels Jacque Ewing-Taylor’s transatlantic cruise and promises to reimburse her expenses. But it doesn’t. Can she make Cunard give her a refund?
Expedia owes me a flight refund. Instead, I have a credit — on Qantas!
Here’s an Expedia refund dilemma: One airline canceled a reader’s flight but then gave her a credit she couldn’t use. Can our advocates fix this?