Can I get a refund for my stay at the No-Tell Motel?
Gladys Martin’s hotel room is uninhabitable, but the property wants to charge her for it, anyway. Is there any way to undo this mistake?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Hyatt charged me for my canceled hotel room and now I’m stuck
Fallon Speaker cancels a hotel room she doesn’t need at a job fair, but the cancellation doesn’t go through, and now she’s stuck in New York. Can this trip be saved?
They renamed the hotel and canceled my reservation
Liz Egland thinks she has a reservation at Holiday Inn. But she’s wrong. The hotel has canceled her reservation and wants her to pay more than double to get it back. Is it allowed to do that?
Help, my travel agency is pocketing my airfare refund!
Her airline refunds her ticket, but her travel agency keeps the money, insisting the fare was nonrefundable. Is that allowed? The Travel Troubleshooter investigates.
They confiscated 201,780 points — can you help me get them back?
When Chase closes Robert Weisberg’s account and confiscates 201,000 points, he’s told he is out of options. But is he? The Travel Troubleshooter investigates.
My mother is terminally ill — why won’t Princess refund her cruise?
Shannon Tait’s mother is terminally ill and will miss that Alaska cruise with her sister. Can she get a refund from Princess? Read the surprising answer.
I had an aneurysm, but British Airways is keeping my money
After Gavin King suffers an aneurysm and misses his flight to England, British Airways decides to keep his money. Requests for a refund or credit go unanswered. Looks like a case for the Travel Troubleshooter.
Did she wait too long to file a damage claim?
Susan Young has waited too long to file a damage claim with here credit card company. But it’s not her fault – a car rental contract employee told her to do it. Who’s responsible?
Who’s to blame for an “invalid” reservation number?
When Jeff Williams’ pre-paid Priceline reservation number is “invalid” he’s forced to rent a car at a higher price. Should Priceline refund the difference?
Help, Hertz is charging me for a burnt clutch!
When the clutch on his car fails, Hadley Roeltgen is sent an 850 euro bill. But his credit card company says he shouldn’t be responsible, and reverses the charge. Now, a collections agency is after him. What should he do?