What to do when things go “awry” with your Hotwire booking
Elsa Chung’s Hotwire booking goes “awry” after her promo code doesn’t work and the hotel isn’t what she expected. What should she do?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Does insurance cover my frequent flier miles?
He uses frequent flier miles to pay for a return flight to the United States from Australia. Insurance company is balking at a refund.
Hey American Airlines, where’s the refund for my canceled flight?
When Kristen Nordlund’s American Airlines flight is canceled, she’s promised a refund. But it never arrives. What now?
