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The Travel Troubleshooter

The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.

Something's wrong with Joe Spooner's Expedia airline ticket to New Zealand, and no one can help him fix it. Can he book a new flight?

Hey Expedia, my flight is missing a leg!

January 27, 2024June 20, 2014 by Christopher Elliott

Categories The Travel Troubleshooter

There's damage to the rental car, at least according to Hertz. But is the car in the photo the same one she rented?

Broadsided by a Hertz rental car damage claim

January 30, 2025June 13, 2014 by Christopher Elliott

Categories The Travel Troubleshooter

$Geoff Shaughnessy’s has an airline math problem. After his flight is canceled, his airline only refunds a fraction of his fare.$

Airline math problem: Why won’t American refund my flight?

January 27, 2024June 6, 2014 by Christopher Elliott

Categories The Travel Troubleshooter

It seems everyone but Jennifer Holdman and her family are getting "free" Disney dining credits on their next theme park vacation.

Why can’t I get my Disney dining credits?

January 26, 2024May 30, 2014 by Christopher Elliott

Categories The Travel Troubleshooter

The auxiliary power outlet in Robert Mitchell’s AutoEurope and National car doesn’t work. Was it intentionally disabled?

Why the #%@** doesn’t my power outlet work?

January 26, 2024May 23, 2014 by Christopher Elliott

Categories The Travel Troubleshooter

Bob’s friend dies, he expects the airfare refund to be fast and problem-free. The money is lost between his airline and online travel agency.

His friend is gone and so is his airfare refund

January 26, 2024May 16, 2014 by Christopher Elliott

Categories The Travel Troubleshooter

When Patricia's sister ends up in the ICU, she has to cancel her cruise. Royal Caribbean offers a full refund, but not United.

My sister is in the ICU – can United Airlines keep my money?

January 26, 2024May 2, 2014 by Christopher Elliott

Categories The Travel Troubleshooter

Bob is being billed $383 for a hotel room he never used. Both his online travel agent and the hotel are telling him the charges are legit.

I canceled my hotel but was charged anyway

January 26, 2024April 25, 2014 by Christopher Elliott

Categories The Travel Troubleshooter

My wife is in intensive care — what about her airline ticket?

January 26, 2024April 18, 2014 by Christopher Elliott

Categories The Travel Troubleshooter

Gladys Martin's Expedia vacation package is missing two key components. Should she have to pay for its mistake?

An empty vacation package from Expedia

January 26, 2024April 11, 2014 by Christopher Elliott

Categories The Travel Troubleshooter

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