The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Did Budget send me the wrong damage claim?
Budget wants Guilhem Ibos to pay $3,000 for damage to his rental car. But wait! Is that Ibos’ rental car in the photo? No, it isn’t.
Help! My vacation package is missing a hotel
After her hotel closes for renovations, Amber Sharma’s vacation package seems to fall apart. Now the online agency she bought it with won’t help her fix it.
Billed by American Airlines — and then billed again
Russell Higley is promised a refund after his flight is canceled. But now his airline is trying to bill him twice for a flight he never took. What’s the problem?