Question: We are planning a trip to France and Scotland this summer with my sister and her family. We originally booked flights in February from France to Scotland through British Airways. We then had an unexpected change in our work schedules, necessitating a change in the flight date.
The original booking for my family had a 50-Euro change fee per ticket, plus any fare differential. Every time we called to get a fare quote, we got a slightly different price.
Unfortunately, my sister and I got our wires crossed. She had received a call directly from the airline in Spain, where she lives, but there was no indication that the change by my sister had been done while I was on the phone here, making the same change at the same time. She was charged about 200 Euros, and I was charged $331US. My change “overrode” her change in Spain.
We immediately called British Airways when I discovered what had happened, and they requested I send a fax to their refunds department in New York, which I did immediately. They contacted us almost two weeks later to say this had to be sent on to France. We have now sent several additional letters to the U.S. refunds office as well as the address they gave us in France, and we even tried sending a letter to the main office in England, but we are still waiting to hear from them. Is there anything you can do? — Janice Sinclair, Minneapolis
Answer: How odd. A careful reservations agent should have caught this, but more importantly, there should have been safeguards in the system to stop this kind of double change from being authorized.
Question: I need your help untangling a flight problem that involves Hotwire, US Airways, United Airlines and Frontier Airlines. A few months ago, we were supposed to fly from Los Angeles to Dallas on US Airways and Frontier. Our first outbound flight was a codeshare flight operated by United.