WRONG SHOWTIME Archives

When StubHub sends tickets for the wrong show, it blames the customer for the mistake. The company invents an absurd rule to deny her refund, ignoring its own FanProtect Guarantee and forcing her to fight to get her money back.

StubHub issued tickets for the wrong showtime. Can I get a refund?

November 24, 2025October 24, 2025 by Christopher Elliott

Lori McBride buys StubHub tickets for a 1 p.m. show but discovers they’re for 7:30 p.m. StubHub denies her a refund because she didn’t immediately contact the company. But what about StubHub’s FanProtect Guarantee?

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