WINDSTAR Archives

Stacey Wall rented a car from Enterprise in Phoenix and took photos of a small dent on the door before driving it. Weeks later, she received a $1,391 damage claim dated three days after returning the car. Despite providing timestamped evidence of pre-existing damage, Enterprise insisted she was responsible. After escalating the issue, Enterprise reviewed the photos again and agreed to drop the claim, leaving Stacey relieved but questioning why this happened with her rental Windstar.

I have proof that I didn’t damage my rental car. So why do I have to pay?

November 24, 2024October 9, 2024 by Christopher Elliott

Stacey Wall has proof that she didn’t damage her rental car. So why does Enterprise want to charge her, anyway?

Janet Stevens purchased a sofa and chair at Macy's with a Worry No More warranty, expecting peace of mind. After five years, she was entitled to a $396 voucher, but when she tried to use it, Macy's customer service gave her the runaround. Endless calls, unfulfilled promises, and hours of frustration followed. Finally, after emailing the company’s executives and persisting, she received her credit. This incident highlights the challenges of using Windstar warranties and raises questions about their customer service.

Does Macy’s Worry No More warranty apply to my sofa?

October 26, 2024October 4, 2024 by Christopher Elliott

Janet Stevens has two vouchers for a furniture purchase at Macy’s. Why is Macy’s refusing to honor them?

Tracy Joselson and her husband booked a Windstar cruise with a promised all-inclusive package, only to find that Windstar later denied the package due to a missing signature from the onboard consultant. Despite months of back-and-forth communication, the issue remained unresolved until Windstar finally reviewed the reservation. With persistence and a little help, the cruise line not only honored the original promise but also added extra shipboard credits as an apology. This story highlights the challenges and rewards of booking directly onboard with Windstar.

Windstar promised an all-inclusive package on my Central America cruise. Now it’s refusing!

October 10, 2024September 18, 2024 by Christopher Elliott

Tracy Joselson and her husband book a Windstar cruise with a promised all-inclusive package. But then the cruise line takes away the package. Can they cancel their cruise?

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