This oven’s a dud. Why won’t KitchenAid fix it?

Donna DiRusso’s KitchenAid slide-in oven range doesn’t work as advertised, but why won’t the company fix it? Let’s find out. Read more “This oven’s a dud. Why won’t KitchenAid fix it?”

Why doesn’t my KitchenAid dishwasher work? Could be user error.

Dorothy Lathan’s dishwasher is a lemon — or is it? Our team of advocates looks into the matter and makes a startling discovery. Read more “Why doesn’t my KitchenAid dishwasher work? Could be user error.”

Hey Whirlpool, why are my refrigerator shelves cracking?

Trekandshoot/Shutterstock
Trekandshoot/Shutterstock
When Cynthia Barrett’s refrigerator shelves start to crack, she goes looking for answers from Whirlpool. She doesn’t like what she finds. Can this appliance be fixed?

Question: I have a problem with the quality – or lack thereof – of some of the refrigerators manufactured by Whirlpool Corporation. My complaint is about flawed shelf design in the side-by-side refrigerator that I purchased at Lowes in 2009. All of the shelves in my refrigerator have cracked. If only one shelf was affected I would deduce I had done something to cause the crack, but with all the shelves cracking, and most in several places, it is obviously a design flaw.
Read more “Hey Whirlpool, why are my refrigerator shelves cracking?”

Why did this Whirlpool microwave go down the drain?

Filipchuk Oleg/Shutterstock
Filipchuk Oleg/Shutterstock
Question: I purchased all new Whirlpool Gold appliances in March of 2011, including a refrigerator, convection microwave/hood, dishwasher, large smooth cooktop, built-in oven.

I’ve been very happy with everything until my microwave stopped working. It doesn’t heat, so it is very likely a bad magnetron. I called Whirlpool and talked to a representative and escalated the call to a manager. The supervisor admitted the product was defective, but said it would cost $300 to repair the unit and to extend the one-year warranty.

We have been very careful with this microwave. We haven’t slammed the door or abused it in any way. Remodeling our kitchen was quite an expensive thing for us. I researched all the major brands and even talked to a Whirlpool rep at Nebraska Furniture Mart. I believed Whirlpool made a quality product that would last, and I still do. But this particular microwave was defective.
Read more “Why did this Whirlpool microwave go down the drain?”

What’s your problem? “The fridge makes these crazy sounds at night when it is forming the ice”

Question: I am at my wits’ end with Whirlpool. I need your help.

In April 2010, we bought a new Whirlpool refrigerator from a store called Pacific Sales here in Camarillo, Calif. A few months after we bought it, we noticed that it was making weird sounds and found that a sheet of ice has formed under the food basket in the freezer. It is a bottom freezer unit.
Read more “What’s your problem? “The fridge makes these crazy sounds at night when it is forming the ice””