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WHAT HAPPENS WHEN AN ONLINE TRAVEL AGENT MAKES A MISTAKE?

After a booking.com error, Carrie Cleveland is given one choice: pay the new rate. But the new rate is much more expensive. What can she do now?

After a Booking.com price error, am I stuck with this room?

February 12, 2025January 2, 2019 by Christopher Elliott

The rate for Carrie Cleveland’s apartment in Brooklyn is $125 a night, not the $46 to which she agreed when she made the reservation. Her online agency gives her one choice: pay the new rate. What can she do about this Booking.com price error?

Categories The Travel Troubleshooter

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