Turo charged me $2,338 for damage I didn’t cause. Can I get a refund?
Georgina Montalvan rented a car through Turo in Los Angeles and dropped it off a day early so she could catch an earlier flight home. The next day a text arrived: the owner said she had damaged it. Turo sent photos showing a scratch on the fender and a small hole in the bumper. But Montalvan had done the one thing that should end an argument like this. She had photographed the car when she picked it up, and her pictures showed the scratch was already there. She sent them in, Turo reviewed the evidence, and the claim was dropped as normal wear and tear. That should have been the end of it. A week later Turo reopened the claim and charged her credit card $660, with no itemized bill. Then came a second invoice, this one for $1,678, for what the company described as hidden damage, illustrated with a photo of a larger hole she says she had never laid eyes on.