During a summer of waiting, avoid these “miserable” airports

Here’s a real shocker: New York’s airports are the most miserable in the United States, according to a new study. They’ll also be among the worst during a summer that promises to test the patience of air travelers like never before.
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TSA housecleaning aside, get ready for an endless wait this summer

Are you ready for an endless wait this summer?
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Billed by Princess 1 1/2 years later – is this a joke?

Princess Cruises broadsides David Dennis with a $476 bill more than a year after his vacation. Is this some kind of misunderstanding?
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How long should I wait for this refund from American Airlines?

Every now and then people ask me about the three Ps of complaint resolution — patience, politeness and persistence — and which of those is the hardest.

The answer is easy: patience. But don’t take my word for it. Ask Jannette Thomas. After waiting weeks, she wants me to apply pressure to American Airlines to refund her ticket.
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When will they finally install my windows?

Quadshock/Shutterstock
Quadshock/Shutterstock
Robert Manari orders new windows, but after weeks of waiting, his patience has run out. Can these windows be saved?

Question: I’m having some trouble with my window installation, and am hoping you can help.

Last fall, we contracted with a company called Florida Window and Door to have them replace our windows. The project was specifically tied to a completion date of November 30th. They were by far the most expensive, but we made the mistake of trusting a very sweet talking salesman.

The deadline came and passed and they were not even close to having the windows ready, let alone installing them. Meanwhile, they have been trying to blame the delay on my condo association for not complying with one of their requests. However, this only delayed the process by a few days, a week at the very most.
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