VOICE OF CONSUMER Archives

John Hudson's Samsung electric stove doesn't work. And Samsung can't diagnose the problem. Does he deserve a refund?

I want a refund for my Samsung electric stove. Why can’t I get one?

January 4, 2025August 15, 2022 by Christopher Elliott

Kay Talley returns a component of her Samsung 980 back to the company. The company receives it -- and then does nothing.

Samsung received her SSD, but it looks like it’s gone forever

January 21, 2024August 8, 2022 by Christopher Elliott

When Theodore Schmiechen canceled his Delta flight, he received credits for future travel. But the credits don't work.

Delta’s e-credits don’t work. How do I fix them?

January 21, 2024August 1, 2022 by Christopher Elliott

When Theodore Schmiechen cancels his Delta flight, he receives credits for future travel. But the credits don’t work, and the airline is making it difficult to book a new flight. What should he do?

Don't Miss a Story!