VERBAL AGREEMENT Archives

When Laura MacLennan's business class seat breaks, she's sent to economy class. An American Airlines agent promises a refund and $500 in compensation, but it never comes through. Can she recover the money -- or was this a case of a broken promise?

Help! American Airlines downgraded me and then refused a refund

December 10, 2025December 10, 2025 by Christopher Elliott

When Laura MacLennan’s business class seat breaks, she’s sent to economy class. An American Airlines agent promises a refund and $500 in compensation, but it never comes through. Can she recover the money — or was this a case of a broken promise?

After a merger, Victoria Broer lost key-holding service at her Denver airport parking lot. Can companies change policies post-payment? Know your rights and next steps

I paid for unlimited airport parking. Then the company changed its rules.

September 11, 2025September 1, 2025 by Christopher Elliott

Victoria Broer has parked her family van at USAirport Parking near Denver International Airport for a decade. The company held her keys for her in its office, and she felt safe — so safe that she paid $1,825 every year for unlimited parking privileges.

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