Last August, an Air Canada agent made a mistake that set off a terrible chain of events for Sarahy Sigie Reyes. The end result? Sigie was detained in South Korea for 15 days against her will and at her own expense.
Now Sigie and her husband want the Elliott Advocacy team to convince Air Canada to pay for its agent’s mistake. But with the carrier routinely refusing to refund passengers even when required to do so, can we succeed?
We’ve reported on some pretty egregious happenings across the travel industry during the coronavirus pandemic. However, after reading about Sigie’s experience, I think you’ll agree that her tale is the worst of all. (Good news update March 2 🙂 ) Read more “An Air Canada mistake caused me to be detained in Korea — for two weeks!!”
An airline employee recently made a terrible mistake by refusing to let Jordan Allen board his scheduled flight to Africa. That error cost Allen $5,754.
Allen says he showed up at the airport ready for his flight with valid identification for the journey. But his travel plans came to an abrupt end at the check-in counter. There, an unpleasant British Airways agent incorrectly rejected his passport and visa and denied him boarding. That airline representative’s mistake cost Allen more than just cash, and he wants Elliott Advocacy to help right this wrong. (Reprint) Read more “The airline made a big mistake and refused to let me board!”
At some point during her international flight from New York to Madrid, Alberta Chen lost her passport. As a result, she ended up at the immigration window in Spain with no passport to show to the officers. What happened next was a traveler’s worst nightmare. Chen was taken from the airport, placed in detention overnight and then deported back to the United States the following day.
Now she wants to know how she can get a $2,400 refund for this vacation fiasco.
Read more “I lost my passport on my flight and ended up in jail!”
What’s the worst nightmare that could happen if you land in Mexico with expired travel documents? Kush Khanna’s wife recently found out in a most unpleasant way. She thought she was heading for a relaxing tropical vacation in Costa Rica with her family. Instead, she ended up detained in Mexico after authorities there rejected her expired green card.
Now Khanna wants to know who will pay for this awful travel nightmare.
Hint: He isn’t going to like the answer. (#8 Counting down the top articles of 2019 at Elliott Advocacy) Read more “This is how an expired green card created her worst travel nightmare”
Ted Kelley says his wife made a simple passport mistake last year that snowballed into a $17,766 travel disaster.
The couple had never heard of the Schengen area or its passport requirements for U.S. citizens. But when they tried to check in for their business class flight to Italy, a Lufthansa representative quickly explained the facts. Kelley’s wife’s passport didn’t have the required 90-days validity from their return date, and the airline denied boarding to the couple. Read more “How did a simple passport mistake end in a $17,766 travel disaster?”
Elena Pavlova just made the worst travel mistake of her life. Before setting off for her dream vacation to Europe, she neglected to check the entry requirements for Switzerland. Then she managed to board her Swiss Air International flight (SWISS) to Zurich with an invalid passport for her itinerary to the Schengen area. Not surprisingly, her vacation plans came to a screeching halt when she landed. She was denied entry and border police took her into custody. Read more “Welcome to Switzerland! Now you are going to jail”
Shahina Zaremba arrives with her husband on a little-known, remote South Pacific island anticipating a week of relaxation and lots of surfing. Now that she’s home, she has a long list of complaints and wants a full refund for her vacation nightmare. But is that a reasonable request? Read more “One woman’s vacation nightmare is another man’s dream vacation”