Sprint said it would unlock my phone – did it break its promise?

Bloomua/Shutterstock
Bloomua/Shutterstock
Sprint promises it will unlock Bill Fuller’s iPhone. Why won’t it?

Question: I have two iPhone 4S smartphones that I bought in 2011 under a two-year contract with Sprint. I made my final contracted monthly payment earlier this month. Both phones are now fully paid for and ostensibly are my property.

Sprint’s service coverage has been largely reduced in my area and I have frequent dropped calls and very low 3G speeds.

I recently received a notice from Sprint that on-network coverage in parts of Eastern Colorado and Western Kansas, (including along the I-70 Corridor), Southwest Kansas and Oklahoma Panhandle will change to roaming (off-network). Customers with Sprint-branded devices will be impacted when using services in the affected areas.
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