StubHub’s FanProtect guarantee fails: The $4,606 ticket he never got
Roland Nazariyan paid $4,606 to see a UFC fight, and he missed the main event. He had ordered three tickets through StubHub on the day of the fight, and when none of them arrived in time, he called the platform. It refunded the first two orders after he sent screenshots showing the tickets were never delivered. The third and most expensive order sat in limbo, marked as in final escalation, and then came back denied: a seller had claimed the ticket was transferred, and StubHub told him he had never even contacted the company about it, despite its own emails in the thread asking him for proof. Here is the standard worth holding any reseller to before you accept a denial like this. StubHub’s FanProtect guarantee promises that you will get your tickets in time for the event, and if not, comparable or better tickets or your money back. A guarantee, in other words, is only as good as a company’s willingness to honor the words it is built on.
