Philip Boutelle’s minivan is a money pit and Toyota doesn’t seem to care, even though it issued a limited recall. Can this car be saved?
Question: My wife and I purchased a 2008 Toyota Sienna used from a dealer in her hometown in central California, a dealer where her family has purchased numerous cars over the years.
A few months ago, the oil light flickered while driving. I pulled over when it was safe and got the car towed. A pressurized oil hose had burst, and cost me just under $500 to fix, plus about $100 to tow. I contacted Toyota of America to ask why an oil hose would failed on a five-year-old van, and if the repair cost would be covered under my warranty.
Read more “My Toyota Sienna needs your help”
At what point in the ticket refund game do you say “enough”? After a year? Two years? Or is it the amount of hassle that makes you throw your hands in the air in exasperation?
Sometimes it’s a combination of time and trouble, and Mindy Farabee has both.
Last May, she applied for a ticket refund from Air France, a process that would take no more than three months, she was promised. At the end of July, she contacted the airline again to determine the status of the refund.
I have talked to three people, one of whom says he has never heard of the person helping me although he’s been in web support for years. The last person I talked to said they have no record at all of my refund request. I was given a new fax number and told to start over.
As they say in France, c’est ridicule!
Read more “Sent back to square one on a ticket refund — what’s next?”