How our company contacts help travel agents, too

We don’t just help travelers here — our company contacts help travel agents, too.

Consider the recent case of Peggy Brumley, a travel advisor who used our United Airlines company contacts to fix a seemingly unfixable problem. Read more “How our company contacts help travel agents, too”

Hotels offer perks if you book direct. But should you?

Skip your travel agent and those comparison booking sites. That’s what more hotels want you to do, and they’re pulling out all the stops to persuade you to do it.

But should you? Read more “Hotels offer perks if you book direct. But should you?”

If you want to check into your hotel early, you must read this story

Red-eye flights are hard enough. But when you’re heading to a hotel after a marathon trip, all you probably want to do is drop your bags and sleep, even if just for a few minutes. Will your room be available? Read more “If you want to check into your hotel early, you must read this story”

These travel agents go above and beyond the call of duty

Travel agents should really stop calling themselves travel agents. Travel advisors is a better word. Or perhaps even travel advocates. Read more “These travel agents go above and beyond the call of duty”

Why you’re the journalist of the year

The American Society of Travel Agents yesterday named me its journalist of the year. I still can’t believe it. It feels like it’s happening to someone else.

Actually, it is.
Read more “Why you’re the journalist of the year”