Why you should use a travel agent

Next time you travel somewhere, consider talking to a professional first. Read more “Why you should use a travel agent”

My hotel promised a refund, but my travel agency refused

Serban Constantinescu’s Scandinavian tour didn’t get off to the best start. He missed a flight connection from Cleveland to New York because of bad weather, and was a no-show for his hotel in Copenhagen.

But when he phoned the Quality Airport Hotel Dan, it let him off the hook. “We will cancel the reservation and will not charge a cancellation fee,” a representative told him. He even was able to get their promise in writing.

So where’s his refund?
Read more “My hotel promised a refund, but my travel agency refused”

When travel companies sue their customers

When a young woman named Carissa knocked at my door on a recent Saturday evening and introduced herself as a process server, I knew things were about to get interesting.

And when I read the civil action summons she handed me, I was intrigued.

A Florida-based travel agency had sued me for reporting about its legal troubles on my blog. (I won’t name the agency, because I think part of the reason it filed a complaint was because it craves publicity. Denied.) Next to my name on the suit, I recognized the name of one of the agency’s clients.

Yes, the company was taking one of its own customers to court.
Read more “When travel companies sue their customers”