SSSS! Behold the four letters that you don’t ever want to see on your boarding pass. If you find the Secondary Security Screening Selection — SSSS stamp on your ticket, you should know that the TSA agents will be treating you to an extra-special and in-depth security screening.
It happened to Andy Lundberg when he was flying recently from Kansas City to Baltimore on Southwest Airlines. A Transportation Security Administration screener pointed him to the TSA PreCheck line, where he waited behind a dozen other frequent travelers with the agency’s trusted traveler designation. Read more “TSA PreCheck members fume as their lines get longer”
When Barbara Leary went through the full-body scanner at Manchester-Boston Regional Airport recently, her hip replacements set off the alarm. She was directed to another line, where she underwent a physical search by a Transportation Security Administration agent. Read more “The TSA’s new pat-downs get too personal for some”
Travelers think the TSA is doing a “terrible” job, according to a new survey of this site’s readers.
Asked to rate the agency on how it keeps travelers informed, handles complaints, explains its policies and is prepared, a majority of travelers gave TSA a failing grade. Only in one category — protecting travelers — did a majority of respondents say the government had done a “fair” job.
In some categories, the “terrible” votes outnumbered the other responses by more than 2 to 1. Those included “keeping us informed,” “handling complaints” and “explaining its policies.”
There were 472 respondents to the poll.
The results probably won’t come as a surprise to anyone who flies. And given the agency’s decision to begin imposing tougher screening requirements for those who resist its new full-body scanners, it’s difficult to imagine the scores getting any better in the near future.