TRACKING ISSUE

Tom Kay ordered a mobility scooter from Amazon, only to face a series of frustrating setbacks. First, the vendor claimed the color he wanted was unavailable and refused to cancel the order. Then, the tracking information falsely showed that the scooter had been delivered. Despite his efforts to resolve the issue, Amazon and the vendor were unresponsive, demanding a police report for a product that likely was never shipped. After months of dead ends, Tom finally received a refund for his $2,650 Amazon mobility scooter with a little help.

What can I do about the missing mobility scooter I ordered from Amazon?

October 10, 2024September 27, 2024 by Christopher Elliott

The mobility scooter Tom Kay orders from Amazon never arrived — yet the tracking number says it’s been delivered. Is his $2,650 lost, too?

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