She just got shocked by a $ 1,443 Toyota bill

When Katherine LaFaso starts leasing a Toyota Prius, her dealership sends her a mysterious $1,443 bill. But for what?
Read more “She just got shocked by a $ 1,443 Toyota bill”

Toyota refuses to fix my fast-lane sensors — can you help me?

Patrick Taves would like our advocates to help him with his Toyota fast-lane sensor repair case. And we will — when he sends us his paper trail. Read more “Toyota refuses to fix my fast-lane sensors — can you help me?”

My ABS actuator failed! Why won’t Toyota fix it?

The ABS actuator failed on Pamela Cox’s Highlander. Why won’t Toyota fix it as promised? Let’s find out. Read more “My ABS actuator failed! Why won’t Toyota fix it?”

My Toyota Sienna needs your help

Philip Boutelle’s minivan is a money pit and Toyota doesn’t seem to care, even though it issued a limited recall. Can this car be saved?

Question: My wife and I purchased a 2008 Toyota Sienna used from a dealer in her hometown in central California, a dealer where her family has purchased numerous cars over the years.

A few months ago, the oil light flickered while driving. I pulled over when it was safe and got the car towed. A pressurized oil hose had burst, and cost me just under $500 to fix, plus about $100 to tow. I contacted Toyota of America to ask why an oil hose would failed on a five-year-old van, and if the repair cost would be covered under my warranty.
Read more “My Toyota Sienna needs your help”

Navigating the bewildering new world of car rentals

Alix Davidson says she was “totally excited” when her car rental company recently offered her the keys to a Toyota Prius in Seattle. It was her first time behind the wheel of a hybrid electric vehicle.

But her enthusiasm quickly turned to frustration when she couldn’t figure out how to start the car. “We pushed the button, which looked awfully like our computer’s ‘on’ button, waved the little stick in front of it,” says Davidson, a researcher for an environmental organization in Washington. “Nothing.”
Read more “Navigating the bewildering new world of car rentals”