When Krishna Addanki used the travel website ExploreTrip to reserve a flight to India, he relied on the site to correctly book him and his infant child on United Airlines. But when he arrived at the airport, a United representative told him that his child wasn’t booked on the flight – and he couldn’t fly that day. “How did a ticketing mistake cost this traveler $675?”
When Howard Lasnik tries to fix his ticketing error on China Southern Airlines, its agents repeatedly refuse to assist him, leaving him with unusable tickets. Can our advocates help him find his way through this booking snafu? “Why won’t China Southern Airlines let me correct this booking mistake?”
When Krisha Nazareth omits her mother’s maiden name from her flight reservation on Emirates Airlines, Expedia charges her a large sum of money to fix the problem but doesn’t correct the booking. Can our advocates get a refund from Expedia after Emirates cancels her tickets? “A big price to pay for a small ticketing mistake”
Nassim Baci couldn’t believe it when Alitalia refused to let him fly from Istanbul, where he lives with his wife and daughter, to Algiers. Baci planned to spend a week with his extended family, whom he hadn’t seen in a year. He booked his ticket, which included a change of planes in Rome, on Alitalia’s website.
“You say Nassim, I say Nacim. Alitalia says: Let’s call the whole thing off.”