Passport and ticket

A 20 percent credit for my American Airlines tickets? That’s insane!

What if you cancel your American Airlines tickets and your travel agent hands you a voucher that only covers 20 percent of the cost of a new ticket?

That’s the strange situation in which Michelle Crespo found herself after her ticket credits booked through during the pandemic suddenly got massively devalued. And she wants answers.

Crespo paid her travel agency $2,254 — but now, bizarrely, a representative has told her that her new voucher will only cover 20 percent of the cost of a new fare.

Is that fair?

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