I have no idea what is going on and why I’m being asked to pay for a ticket that’s already been refunded

When Borga Dorter’s $472 airfare on Etihad is canceled because of an error, the refund never shows up on his credit card. A chargeback complicates things. Can our advocates help? Read more “I have no idea what is going on and why I’m being asked to pay for a ticket that’s already been refunded”

I have a detached retina, can American see a refund?

Denise Morin has emergency surgery for a detached retina. Why can’t she get a refund for her plane ticket from American? Read more “I have a detached retina, can American see a refund?”

How “special” do your circumstances have to be for a refund?

No question about it, airlines have some of the most restrictive rules in American business. In the travel industry, nothing compares to the fine print in an airfare. Read more “How “special” do your circumstances have to be for a refund?”